What are the responsibilities and job description for the Regional Night Manager position at Switch Management?
Are you passionate about hospitality and delivering magic guest service?
This is something that all employees at The Queens Hotel and Spa have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for Night Manager to join our Front Desk Department.
Required
As a Night Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
We Evolve – You Evolve – We Grow Together If the position of Night Manager is the opportunity that you are looking for please apply with your CV.
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Job Summary
Apply for this job
Salary
£29,000 Per Annum
20190813_ATS_icons
Hours
40 Per Hours, 5 out of 7 days
20190813_ATS_icons
Contract type
Permanent
Location
The Queens Hotel and Spa
Attachments
Apply for this job
This is something that all employees at The Queens Hotel and Spa have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for Night Manager to join our Front Desk Department.
Required
As a Night Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
- Ensure the Night Team consistently delivers high-quality service aligned with The Queens Hotel and Spa standards, exceeding guest expectations.
- ensure rotas are planned, rota for 2 weeks in advance ready for accounts approval.
- Prepare the hotel for the following day’s operations, including public areas, bedrooms, and event spaces.
- Access, update, and maintain guest profiles in the The Queens Hotel and Spa database.
- Make and manage reservations accurately using the hotel booking system; ensure timely updates to avoid service or occupancy issues.
- Care for all equipment and facilities, reporting and resolving issues as needed.
- Oversee the Night Team, ensuring proper staffing and handling guest complaints or complex requests.
- Adhere to and enforce all Park Regis policies regarding Data Protection and Personal Identifiable Information; ensure Night Team is trained and compliant.
- Follow and apply all Night Shift and Front Office Standard Operating Procedures (SOPs).
- To assist in ensuring payroll is in line with budget.
- Be fully aware of rates and room sales in line with budget.
We Evolve – You Evolve – We Grow Together If the position of Night Manager is the opportunity that you are looking for please apply with your CV.
Apply for this job
Job Summary
Apply for this job
Salary
£29,000 Per Annum
20190813_ATS_icons
Hours
40 Per Hours, 5 out of 7 days
20190813_ATS_icons
Contract type
Permanent
Location
The Queens Hotel and Spa
Attachments
Apply for this job
Salary : $29,000