Call Center Representative

Job Description:

Are you passionate about helping others and delivering exceptional customer service? Join our team and support families across Florida through the Florida Healthy Kids (FHK) - Children's Health Insurance Program.

Position Details

• Temp to hire opportunity!
• Pay: $15.00/hour
• Location: 100% Remote (Work from Home)
  
  

What You'll Do

As a Customer Service Representative, you will:

• Answer inbound calls from families, applicants, and enrollees
• Assist with applications, eligibility, enrollment, and account maintenance
• Provide information on health plans, payments, and renewals
• Accurately document all interactions in system tools
• Meet quality assurance and performance metrics
• Escalate issues and transfer calls as needed
• Stay up to date with training, policies, and program updates
  
  

Minimum Requirements

• High School Diploma or equivalent
• 1 year of experience (entry-level friendly)
• Strong communication and customer service skills
  
  

Training and Schedule

• Training:14 business days (Monday-Friday, 9:00 AM - 4:30 PM) Followed by a 10-day nesting period (same hours)
• Attendance:100% attendance required during training and nesting No time off permitted during this period
• Work Hours:Monday-Friday between 7:30 AM - 7:30 PM EST Must be flexible; closing shift (11:00 AM - 7:30 PM EST) likely
  
  

Work-From-Home Requirements (BYOD)

To be successful in this role, you must have:

• Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload; higher preferred)
• Windows 10 or Mac 10.15 computer
• At least 4 GB RAM (8 GB preferred)
• Minimum 64 GB storage (128 GB preferred)
• Second monitor (required)
• USB or wired headset with microphone
• Smartphone (for system access and authentication)
• Webcam (required for training and meetings)
• Quiet, distraction-free workspace
  
  

What We're Looking For

• Dependable and punctual individuals
• Strong multitasking and documentation skills
• Customer-focused mindset
• Ability to work independently in a remote environment
  
  

Why Apply?

• Entry-level opportunity with growth potential
• Opportunity to support families with access to healthcare services
• Remote work with structured training and support
  
  

$15.00 / hr

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