Call Center Representative

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, “best-in-class” customer service. 
  

When you join Alta Resources as a Call Center Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers. 

 
What You’ll Do: 

• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers. 

• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. 

• Provide product support. 

• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner. 

• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy. 

Qualifications/Requirements:  

• Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.” 

• Excellent interpersonal, verbal and written communication skills. 

• Ability to build relationships with clients, consumers and coworkers. 

• Strong organization and time management skills. 

Education & Experience 

• High school diploma or equivalent (GED, HSED) required. Post high school education is preferred. 

• Previous work experience in customer service, sales, training, or member retention required. 

• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment. 

• Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook. 

• Polished phone demeanor, tone and etiquette is required. 

Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX