What are the responsibilities and job description for the Customer Support Specialist position at Swift7 Consultants?
Job Description
**Job Description**
We are seeking a **Customer Support Specialist** to join our client services team. The ideal candidate will act as the first point of contact for customers, providing timely and effective assistance while maintaining a high standard of professionalism. You will play a crucial role in ensuring client satisfaction, resolving issues, and enhancing the overall customer experience.
**Responsibilities**
**Qualifications:**
Benefits
**Job Description**
We are seeking a **Customer Support Specialist** to join our client services team. The ideal candidate will act as the first point of contact for customers, providing timely and effective assistance while maintaining a high standard of professionalism. You will play a crucial role in ensuring client satisfaction, resolving issues, and enhancing the overall customer experience.
**Responsibilities**
- Handle customer inquiries via phone, email, and in-person
- Provide clear and accurate information about company services and procedures
- Troubleshoot and resolve customer concerns efficiently
- Document interactions and follow up on open cases
- Collaborate with internal departments to escalate and resolve issues
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Identify opportunities for service improvement based on customer feedback
**Qualifications:**
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as part of a team.
- Proficient in using CRM software and Microsoft Office Suite.
Benefits
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Generous paid time off and holidays.
- Professional development opportunities.
- Flexible work environment.
