What are the responsibilities and job description for the Customer Support Specialist position at Swift7 Consultants?
Job Description
**Job Description**
We are seeking a **Customer Support Specialist** to join our team in Washington, DC. This position is ideal for individuals who are passionate about delivering exceptional service and solving problems with professionalism and empathy. You will be the primary point of contact for customers, ensuring all inquiries and issues are resolved promptly and effectively.
**Responsibilities**
**Qualifications:**
Benefits
**Job Description**
We are seeking a **Customer Support Specialist** to join our team in Washington, DC. This position is ideal for individuals who are passionate about delivering exceptional service and solving problems with professionalism and empathy. You will be the primary point of contact for customers, ensuring all inquiries and issues are resolved promptly and effectively.
**Responsibilities**
- Handle customer inquiries via phone, email, and internal systems
- Provide accurate information about products, services, and company policies
- Resolve customer issues with a positive and solutions-oriented approach
- Document and escalate complex cases to the appropriate departments
- Maintain high standards for communication, accuracy, and responsiveness
- Assist in developing support documentation and process improvements
- Collaborate with other departments to enhance the customer experience
**Qualifications:**
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as part of a team.
- Proficient in using CRM software and Microsoft Office Suite.
Benefits
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Generous paid time off and holidays.
- Professional development opportunities.
- Flexible work environment.
