What are the responsibilities and job description for the System & Application Support Specialist position at swift?
ABOUT US We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200 countries and legal territories to serve a community of more than 12,000 banks and financial institutions. Key Responsibilities 01 . Perform day-to-day systems administration/management activities that may include initial set-up, configuration, testing of hardware or software platforms, user account administration requests and/or customisation to maintenance and upgrade projects. 02 . Resolve problem management issues regarding system/operations by identifying corrective measures/ improvements. May include installations, set-ups, error message, on line transactions, system/application status, operational procedures in accordance with the service level agreement. 03 . Interact with network services, software systems engineering and /or applications development in order to restore availability of services and/or identify root cause of problems. 04 . Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services 05 . May participate in the planning and implementation of system/network projects/enhancements, ensuring adherence to documented processes and procedures and risk mitigation efforts. 06 . May automate administrative tasks to improve the monitoring of applications ensuring effectiveness in line with customer needs and departemental policies 07 . May participate and organise environment testing and installations/upgrades. Maintain records of deployment and identify problems. 08 . Manage and coordinate the problem and change management processes including coordination of the teams products/projects such as schedules, release planning and release management costs and the coordination of the change management process flow. Validate newly created cases and change requests for accuracy and completeness and forward to appropriate person(s) depending on the product. 09 . Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools. 10 . Acquire, develop and maintain technical and product knowledge in pursuance of the above objectives. Qualifications: University degree in Computer Science / Computer Engineering / Programming background 1-3 years of experience in a similar position in a comparable technical environment Excellent English communication skills Competency Profile 01. Takes Accountability for Delivering Results Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical. 02. Demonstrates Operational Excellence Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy. 03. Expands Knowledge Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches. 04. Business Understanding and Commercial Sense Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards. 05. Builds and Reinforces Customer Relationships Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions. 06. Leads with a Team Focus Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to SWIFT values. 07. Communicates Effectively Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view. What we offer We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application. Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity). All requests are confidential and will not affect your candidacy. Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification. Swift doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now. Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country. We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at Swift has real impact too — an impact that matters every day. Which is why you matter to us. Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world. Swift is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment. At Swift we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day. Interested in working at Swift, but the role you are looking for is not available yet? Please create an account and register for a Job Alert and we will let you know when new jobs matching your career interests become available.