What are the responsibilities and job description for the Service Manager position at Swickard Maui, LLC d/b/a Mercedes-Benz of Maui?
Description
The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.
Responsibilities:
Customer Service:
- Greet customers promptly and professionally.
- Ensure customer satisfaction through timely and quality service.
- Handle customer complaints and resolve issues effectively.
Team Management:
- Hire, train, and supervise service technicians.
- Develop and maintain a positive work environment.
- Evaluate employee performance and provide feedback.
Operations Management:
- Schedule and prioritize service appointments.
- Manage inventory of parts and supplies.
- Monitor and control labor costs.
- Ensure compliance with safety regulations and industry standards.
Financial Management:
- Prepare and analyze service department reports.
- Develop and implement strategies to increase profitability.
- Monitor and control expenses.
Quality Control:
- Inspect completed work to ensure quality standards are met.
- Identify and address any quality issues.
Other duties as assigned
Qualifications:
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Experience: 5 years of experience in automotive service management.
- Certifications: Valid driver's license.
- Technical Knowledge: knowledge and experience with Reynolds & Reynolds DMS preferred.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Proficiency in automotive repair and maintenance procedures.
- Strong organizational and time management skills.
- Ability to work under pressure and meet deadlines.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- Opportunities for continued personal and professional growth.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
About Us:
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
#T5
Salary : $120,000 - $150,000