What are the responsibilities and job description for the Service Advisor position at Swickard Auto Group?
Wilsonville, OR | Mercedes-Benz | Luxury European brand | 1 year preferred | Hospitality experience welcome | Sales experience welcome | Fixed ops | Pacific Northwest | Portland metro | Best of the Best | Veterans encouraged to apply | $40,000 - $100,000 OTE
IS THIS YOU?
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
Mercedes-Benz of Wilsonville is Swickard's flagship Oregon location and a consistent Best of the Best Mercedes-Benz store -- one of the highest designations the brand awards. The service department here serves a loyal, high-expectation ownership community in the Portland metro corridor, and the advisor who meets that standard consistently builds guest relationships that generate real and compounding income over time. Mercedes-Benz experience is a plus, but the right background from luxury hospitality or consultative sales transfers directly to this guest profile.
What You'll Do
IS THIS YOU?
- You earn guest trust through clear communication, honest recommendations, and following through on every commitment -- guests leave your lane feeling genuinely cared for, not managed through a process
- You have service advisor, hospitality, or strong guest-facing experience and you're ready to bring that foundation to a Best of the Best Mercedes-Benz flagship store where the standard is high and the earning potential reflects it
- You want to build a high-earning advisory career where the guests who trust you return consistently, refer the people they know, and reward the advisor who treats their vehicle and their time with genuine respect
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
Mercedes-Benz of Wilsonville is Swickard's flagship Oregon location and a consistent Best of the Best Mercedes-Benz store -- one of the highest designations the brand awards. The service department here serves a loyal, high-expectation ownership community in the Portland metro corridor, and the advisor who meets that standard consistently builds guest relationships that generate real and compounding income over time. Mercedes-Benz experience is a plus, but the right background from luxury hospitality or consultative sales transfers directly to this guest profile.
What You'll Do
- Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return
- Translate technical repair findings on Mercedes-Benz's sophisticated platform into clear, confident guest communication that earns authorization through honest recommendations
- Build precise estimates, commit to realistic timelines, and follow through on every promise made
- Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
- Identify and present additional service recommendations that protect guest safety and vehicle performance
- Deliver a consistent, professional Mercedes-Benz-standard guest experience that keeps owners returning to this store
- Maintain accurate records in the DMS and uphold all documentation and compliance standards
- 1 year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from luxury hospitality, high-end retail, or comparable backgrounds encouraged to apply
- Mercedes-Benz or luxury European brand service advisor experience a strong plus -- familiarity with the platform and the ownership community accelerates effectiveness from day one
- Clear, composed communicator -- Mercedes-Benz guests are high-expectation and the advisor who earns their loyalty does so through consistency, preparation, and honest follow-through
- Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable at a Best of the Best store
- Self-motivated with a genuine drive to build a long-term book of returning luxury guests
- Comfortable with DMS platforms or quick to learn them
- Valid driver's license with a clean driving record
- OTE of $40,000 - $100,000 /yr
- Paid Mercedes-Benz manufacturer and product training
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
- Employee vehicle purchase and service discounts
- A Best of the Best Mercedes-Benz flagship store -- the reputation, the manufacturer support, and the loyal ownership community here give a motivated advisor a genuine foundation to build a high-earning career
- Wilsonville's position at the heart of the Portland metro's southern corridor means consistent drive traffic from an engaged, high-expectation ownership community that returns on schedule and refers the advisors who take care of them
- Mercedes-Benz owners are attentive, brand-loyal, and deeply aware of how they're treated -- the advisor who communicates honestly and follows through without exception earns relationships that last for years and multiple vehicles
- Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
- Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does in every guest interaction
Salary : $40,000 - $100,000