What are the responsibilities and job description for the Express Service Advisor position at Swickard Auto Group?
Description
Seattle, WA | Volvo | Premium luxury brand | Veterans encouraged to apply | Great Career Starter! No automotive experience is required | Income potential: $55,000 - $80,000 annually
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Volvo Cars Seattle, you're representing a brand built on safety, thoughtful design, and a genuine respect for people. That's a natural fit for someone who leads with hospitality.
What You'll Do
Experience in automotive service is a plus -- but it's not the starting point. We can teach the process. We can't teach the mindset. If you're organized, guest-focused, and thrive in a fast-moving environment, you have the foundation to succeed here.
Volvo Cars Seattle is a store with strong brand loyalty, a guest base that values quality, and a team committed to delivering a hospitality experience that goes well beyond the service lane. We'll invest in your training, your growth, and your career -- from day one.
If you're organized, people-first, and ready to grow into one of the most guest-facing roles in the dealership -- this is where you start.
Seattle, WA | Volvo | Premium luxury brand | Veterans encouraged to apply | Great Career Starter! No automotive experience is required | Income potential: $55,000 - $80,000 annually
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Volvo Cars Seattle, you're representing a brand built on safety, thoughtful design, and a genuine respect for people. That's a natural fit for someone who leads with hospitality.
What You'll Do
- Greet and check in guests for express service with warmth, efficiency, and professionalism
- Communicate service needs, timelines, and updates clearly -- keeping guests informed and at ease throughout the process
- Coordinate loaner vehicle logistics -- scheduling, check-out, check-in, and condition documentation -- so every transition is seamless for the guest
- Manage internal inventory movement, ensuring vehicles are tracked, staged, and ready when guests need them
- Partner with technicians and service management to keep the express lane moving efficiently
- Identify and present additional service recommendations that protect guest safety and vehicle value
- Maintain accurate records in the DMS and follow all documentation standards
- Contribute to a service environment where every guest leaves feeling taken care of -- not just checked off a list
Experience in automotive service is a plus -- but it's not the starting point. We can teach the process. We can't teach the mindset. If you're organized, guest-focused, and thrive in a fast-moving environment, you have the foundation to succeed here.
- Service advisor or automotive experience preferred -- but not required
- Proven success and experience in a guest-facing, service, hospitality, or coordination role
- Strong organizational skills -- able to manage multiple moving pieces without losing accuracy or composure
- Clear, confident communicator with guests, technicians, and teammates
- Comfortable coordinating logistics -- loaner vehicles, internal inventory, scheduling -- with attention to detail
- Tech-savvy -- comfortable learning DMS platforms and digital communication tools
- Valid driver's license with a clean driving record
- A hospitality mindset -- you treat every guest interaction like it matters, because it does
- Income potential of $55,000 - $80,000 annually
- Paid training program -- we'll build your automotive knowledge from the ground up if needed
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Clear career path -- express advisors grow into full service advisor and service management roles
- Employee vehicle purchase and service discounts
- A team culture built on standards, accountability, and genuine care for one another
- Volvo is a brand built on safety, design, and sustainability -- values that resonate deeply with the Seattle market and its guests
- Seattle is one of the most dynamic and educated markets in the country -- guests here expect a premium experience and appreciate people who deliver it
- Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
- We run with process, training, and centralized support -- so new team members ramp up fast and perform with confidence
- Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
- Leadership that invests in your development and removes roadblocks so you can perform at your best
Volvo Cars Seattle is a store with strong brand loyalty, a guest base that values quality, and a team committed to delivering a hospitality experience that goes well beyond the service lane. We'll invest in your training, your growth, and your career -- from day one.
If you're organized, people-first, and ready to grow into one of the most guest-facing roles in the dealership -- this is where you start.
Salary : $55,000 - $80,000