What are the responsibilities and job description for the Service Manager position at Swickard Auto Group?
Description
Wilsonville, OR | Mercedes-Benz | Premium luxury brand | Hospitality | Dynamic leadership opportunity at a high-volume store! | Veterans encouraged to apply | Income Potential $150,000 - $250,000 annually
Swickard Auto Group is a hospitality company that happens to sell and service cars.
We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Mercedes-Benz of Wilsonville, we operate at the intersection of precision and hospitality. Our guests expect the best -- and our service department is built to deliver it, every day.
What You'll Do
If you're a proven service leader who's ready to make your mark on one of the most respected luxury brands in the Pacific Northwest -- this is the opportunity you've been building toward.
Wilsonville, OR | Mercedes-Benz | Premium luxury brand | Hospitality | Dynamic leadership opportunity at a high-volume store! | Veterans encouraged to apply | Income Potential $150,000 - $250,000 annually
Swickard Auto Group is a hospitality company that happens to sell and service cars.
We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Mercedes-Benz of Wilsonville, we operate at the intersection of precision and hospitality. Our guests expect the best -- and our service department is built to deliver it, every day.
What You'll Do
- Lead and develop a high-performing service team -- advisors, technicians, and support staff -- setting the standard for excellence, accountability, and hospitality
- Drive service department performance across all key metrics: CSI, absorption, effective labor rate, technician efficiency, and hours per RO
- Build and maintain a guest-first service culture where every interaction reflects Mercedes-Benz brand standards and Swickard's HEART values
- Oversee daily service operations -- managing workflow, capacity, scheduling, and throughput to maximize efficiency without sacrificing quality
- Partner with the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability
- Recruit, train, and retain top service talent -- building bench strength and investing in team development at every level
- Monitor and manage warranty compliance, ensuring zero chargebacks and full adherence to manufacturer requirements
- Resolve escalated guest concerns with composure and professionalism -- turning difficult situations into lasting loyalty
- Analyze financial performance reports and implement operational improvements that move the business forward
- Minimum 5 years of automotive service management experience in a franchised dealership -- luxury or premium brand experience strongly preferred
- Proven track record of hitting and exceeding service department KPIs: absorption, CSI, ELR, and technician productivity
- Mercedes-Benz or European brand experience a strong plus
- Demonstrated success building, leading, and retaining high-performing service teams
- Deep knowledge of warranty processes, manufacturer compliance standards, and fixed ops best practices
- Reynolds & Reynolds or CDK experience preferred
- Strong financial acumen -- able to read, interpret, and act on service department financials with confidence
- A leader who earns trust through consistency, integrity, and a genuine investment in their people
- A hospitality mindset -- you understand that service management is guest experience management
- Income potential of $150,000 - $250,000 annually
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Paid Mercedes-Benz manufacturer training and ongoing professional development
- Career growth -- service managers at Swickard have a direct path to fixed ops director and multi-store leadership
- Employee vehicle purchase and service discounts
- The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure
- Mercedes-Benz is one of the most prestigious luxury brands in the world -- and Wilsonville is a market with a loyal, high-value guest base to match
- This is a well-established store with strong volume, a tenured team, and real opportunity to elevate performance under the right leader
- Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
- We invest in our service managers -- with training, tools, and organizational support that removes roadblocks and enables elite execution
- Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the foundation of how we lead, hire, and serve
- A culture where great leadership is recognized, rewarded, and given room to grow
If you're a proven service leader who's ready to make your mark on one of the most respected luxury brands in the Pacific Northwest -- this is the opportunity you've been building toward.
Salary : $150,000 - $250,000