Express Service Advisor

Description

Edmonds, WA | Toyota | High-demand brand | Hospitality | Veterans encouraged to apply

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Swickard Toyota of Edmonds, we serve a community that values their time and trusts us to take care of them. The Express Service Advisor is often the first person a guest interacts with -- and the tone you set in those first few minutes shapes the entire service experience.

What You'll Do

• Greet guests on the express service drive with a warm, professional presence -- making every visit feel efficient and genuinely welcoming
• Write up express service tickets accurately -- capturing guest concerns, vehicle information, and service needs with speed and precision
• Communicate clearly with guests on service status, timelines, and additional recommendations -- keeping them informed without making them wait to find out
• Coordinate with express lane technicians to maintain workflow and turnaround times that respect the guest's schedule
• Present additional service recommendations with confidence and transparency -- your job is to inform, not pressure
• Coordinate loaner and courtesy vehicle logistics as needed to support a smooth guest experience
• Maintain accurate records in the DMS and follow all documentation standards
• Contribute to a fast-paced, team-oriented service environment where every minute and every guest matters
  
  

What We're Looking For

• 1 year of service advisor experience in a franchised dealership -- required
• Toyota or domestic brand experience a plus -- familiarity with Toyota service processes and menus preferred
• Proven success and experience in a guest-facing, high-volume service environment
• Fast, accurate, and composed under pressure -- the express lane moves quickly and you need to move with it
• Clear communicator who builds trust with guests in a short window of time
• Comfortable with DMS platforms and digital service tools
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does
  
  

What We Offer

• $24.00 per hour
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Toyota manufacturer and product training
• Clear career path -- express advisors grow into full service advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A supportive, high-energy team culture built on standards, accountability, and genuine care for one another
  
  

WHY SWICKARD TOYOTA OF EDMONDS

• Toyota moves. It's one of the most in-demand brands on the road -- consistent volume in the express lane means a steady, productive workday
• Edmonds is a tight-knit, welcoming community -- guests here appreciate a team that knows their name and takes their time seriously
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• The express lane is where great service habits are built -- high reps, real guest interaction, and a team that pushes each other to be better
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that invests in your development and gives you a clear path to grow beyond the express lane
  
  

Swickard Toyota of Edmonds is a store that takes the guest experience seriously -- even in the express lane. We're looking for an advisor who brings the same energy and care to their tenth write-up of the day as they did to their first. That consistency is what earns loyalty, and loyalty is what drives a long career.

If you're sharp, guest-focused, and ready to grow in a store that invests in its people -- we'd like to meet you.