What are the responsibilities and job description for the Office Receptionist position at SVN | Second Story Real Estate Management?
Title: Office Receptionist | Multi-Company Operations
Reports To: Chief Operating Officer
Purpose: We are seeking a reliable, customer service oriented professional to join our team. Our Office Receptionist’s primary responsibility is supporting our front desk operations during business hours, Monday - Friday. They play a pivotal role in ensuring the smooth day-to-day operations of our multi-company office environment while providing essential administrative support, client/customer service, and contributions to a positive employee experience. Reporting to the Chief Operating Officer (COO) to support operational initiatives and a thriving workplace culture and office environment. This role requires a highly organized and proactive individual who can effectively manage administrative and office operations, foster a welcoming and engaging environment, and enhance the overall office experience.
Key Responsibilities
Reports To: Chief Operating Officer
Purpose: We are seeking a reliable, customer service oriented professional to join our team. Our Office Receptionist’s primary responsibility is supporting our front desk operations during business hours, Monday - Friday. They play a pivotal role in ensuring the smooth day-to-day operations of our multi-company office environment while providing essential administrative support, client/customer service, and contributions to a positive employee experience. Reporting to the Chief Operating Officer (COO) to support operational initiatives and a thriving workplace culture and office environment. This role requires a highly organized and proactive individual who can effectively manage administrative and office operations, foster a welcoming and engaging environment, and enhance the overall office experience.
Key Responsibilities
- Front Desk & Customer Service
- Greet and welcome all visitors, clients, and vendors in a professional and friendly manner
- Connect visitors with appropriate team members appropriately
- Answer, screen, and route incoming phone calls and emails appropriately
- Maintain a clean, organized, and professional reception area
- Operational & Administrative Support
- Provide general administrative support to leadership and office staff as needed
- Schedule and coordinate meeting rooms and conference spaces
- Manage incoming and outgoing mail, packages, and deliveries
- Assist with document preparation, filing, and basic data entry
- Support internal processes related to incoming mail and hand delivered documents
- Partner with Marketing Manager and Human Resources as needed to support internal employee experience initiatives
- Office Coordination
- Oversee daily office operations ensuring office is well maintained
- Monitor and restock office supplies; coordinate ordering as needed
- Lead coordination with cleaning, maintenance, and facility vendors
- Assist with office events, meetings, and internal communications
- Identify and escalate facility or operational issues as needed
- Systems & Communication
- Use internal systems (email, company calendar, management platforms, phone management software, conference booking software, supply purchase platforms, etc.) to support daily business operations
- Maintain accurate logs of visitors, calls, and requests when applicable
- Communicate clearly and professionally with internal teams and external stakeholders
- Experience in office administration, preferably in a multi-company or fast-paced environment
- Strong organizational and multitasking skills, with the ability to manage competing priorities
- Excellent communication and interpersonal skills with a customer-service mindset
- Proficiency in Google Suite, Microsoft Office Suite, Adobe and other management softwares
- A proactive, solution-oriented approach to problem-solving and process improvement
- Base Salary
- Paid Time Off
- Company Paid Holidays
- Insurance Benefits
- 401k Eligibility Following 1 Year of Employment
Salary : $25,000 - $30,000