What are the responsibilities and job description for the Card Network Operations Support position at Sutton Bank?
Summary:
Responsible for supporting the Card Network Operations Specialists related to the various Card Networks requirements and other administrative duties.
Qualifications:
Education: Associates degree in business or related field, Bachelor's degree preferred.
Experience: One to two years of demonstrated experience in an office setting. Card Network related experience preferred. Or equivalent combination of education and experience.
Essential Functions:
A: Job Specific:
- Coordinates compromised card reporting and sends to Program Managers.
- Maintains updated and current listing of all Sutton Bank BINs.
- Reviews and approves card art.
- Submits and tracks card art and other required documents to the Card Networks.
- Maintains and audits contact information within Card Network portals.
- Maintains customer service Smartsheet information.
- Registers Service Providers / Third Party Agents per Card Network requirements.
- Maintains / Updates internal listing of Service Providers / Third Party Agents.
- Submits all co-branders to the Card Networks for approval.
Knowledge/Skills/Abilities:
- The ability to communicate effectively and clearly, both in verbal and written communications.
- Excellent interpersonal skills.
- Self-directed and motivated.
- The ability to manage multiple tasks, working in a fast-paced environment, meeting established deadlines.
- Excellent problem-solving skills.
- Strong project & process management skills.
- A high degree of accuracy; detail-oriented.
- Comfortable learning and navigating multiple online portals and platforms.
Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, pregnancy or protected veteran status.