Implementation Specialist

Summary:

Responsible for leading new program implementations, as well as existing program winddowns/transitions, as assigned. This position is the primary point of contact with assigned partners and processors regarding program set-up, launch, operations, enhancements post-launch, and program winddown/transition.

Qualifications:

Education: Bachelor's degree or equivalent of training and experience.

Experience: Two years of experience in a payments/Fintech/BaaS industry. Two years of BIN Sponsorship program implementation experience preferred. One year of project management experience preferred. Or equivalent combination of education, training and experience.

Essential Functions:

A: Job Specific:

• Serves as the team lead during the implementation of new programs and existing program winddowns/transitions.
• Acts as the primary liaison with assigned partners and processors regarding the program set-up, program winddowns/transitions, and applicable enhancements after launch.
• Responds to issues and concerns and resolves problems that may occur during the implementation, the day-to-day maintenance of the programs and program winddowns/transitions.
• Seeks win-win solutions with partners and handle issues in a timely manner providing a high level of customer service.
• Coordinates communications with assigned external and internal individuals to ensure a successful program launch or program winddown/transition is achieved. Updates partners and processors on the status of the program launch, program enhancement or program winddown/tranisition and the solutions to address issues arising during the program transition.
• Responsible for managing and coordinating on-going meetings/calls to ensure a high-level of open communication between all involved in the pre-launch, launch, post-launch, and winddown/transition periods.
• Prepares and distributes status and activity reports and schedules as needed.
• Documents the parameters and functional elements of new programs and enhancements.
• Collaborates with Risk Management and Compliance departments to ensure programs are compliant with all State and Federal regulations and measures in order to minimize the Bank's exposure to fraudulent activity.
• Provides direction to new partners regarding the Bank's guidelines and policies. Ensures program accuracy and compliance with all appropriate governing entity rules and regulations as shared by Stakeholder departments.
• Manages the project work-flow within the established timelines. Manages activities to meet deadlines.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Excellent problem-solving skills.
• Superior analytical skills.
• Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management and employee groups.
• Prior experience with Project Management tools such as Smartsheet, Asana, Monday, etc.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, disability or protected veteran status.