System Engineer

Summary:

Responsible for managing and monitoring all installed systems and infrastructure. Installing, configuring, maintaining and updating operating systems, application software and system management tools. Ensuring the highest levels of systems and infrastructure availability. Responsible for administrative support and implementation of IT projects, to include but not limited to, collaboration and implementation for software and service solutions, upgrades and migrations.

Qualifications:

Education: Associate's Degree in Computer Science.

Licenses/Certifications: Valid Ohio's Driver's License.

Experience: Two years of on-premise server and/or network administration experience. Scripting and/or programming a plus. Or equivalent combination of education and experience.

Essential Functions:

A: Job Specific:

• Provides exceptional customer service by working directly with end users to resolve issues pertaining to hardware, software, systems and interfaces, including telephones and mobile devices.
• Collaborates with other IT Staff on project administration, audit finding resolution, problem solving, and identification of technology solutions and proper implementation of tools and services within the IT department.
• Participates in planning and design for IT hardware and software implementation.
• Maintains proper documentation for project, change request, and ticket status and progress, risk assessments, security and hardening, and problem resolution (knowledge-base).
• Assists with the administration of user access and system authentication - including new, change, and deletion of credentials and permissions.
• Assists with the administration of ongoing physical and cyber security initiatives including testing, training, and reporting - working with the Information Security team to resolve vulnerabilities and enhancements to the bank cyber-footprint.
• Provides system analysis, process coordination, data review, validation, and integrity for Payments division technology initiatives. Work with internal associates to resolve or refine complex file and reconciliation issues.
• Writes and modifies batch files, scripts, and tasks and implement within schedulers to facilitate efficient and timely movement of data within and through the network.
• Analyzes daily reports and reviews system monitoring and logs to identify exceptions and provide documentation and escalation as needed.
• Diagnoses problems and coordinates repair and replacement of computer equipment including servers, desktops, and peripherals - both network-attached and wirelessly connected.
• Assists with the administration of the IT ticket system.
• Travels within the branch network to provide IT support, delivery and setup of new and replacement equipment, vendor support, and ongoing security review and evaluation.
• Assists with the education and training of users for new and changed systems, software, or procedures - including the development of educational and reference material.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Excellent problem-solving skills.
• Technical writing.
• Ability to work with mathematical concepts such as probability, statistical reference, fundamentals of plan and solid geometry and trigonometry. Ability to apply mathematical concepts to practical situations.
• Ability to read, analyze and comprehend general business periodicals, professional journals, technical procedures, audit reports, or governmental regulations.
• Ability to respond to common inquiries or complaints from employees, vendors and management staff.
• Ability to effectively present information to individuals one-on-one or a small group setting.
• Ability to articulate technical concepts to end-users. Ability to write user guides/manuals.