Loan Operations - Collateral Specialist II

Title:    Loan Operations – Collateral Specialist II

Location:  Matlock

Manager:  Caitlin Brancato, AVP Collateral Operations

Job Classification: Non-Exempt

Hours:  Monday – Friday, 8 a.m. – 5 p.m.

Position Summary

The Loan Operations Collateral Specialist II plays a critical role in ensuring the integrity and compliance of loan collateral documentation. This position is responsible for maintaining, coordinating, reviewing, and filing collateral records to ensure all documentation meets regulatory and internal compliance standards. In addition, the specialist provides a range of administrative and clerical support to the Loan Department, contributing to the overall efficiency and accuracy of loan operations.

Principal Duties and Responsibilities

• Duties include some or all of the following on a periodic basis:
• Perform general office/clerical duties on a daily basis which include but not limited to preparing, producing, copying, and distributing loan documents using a PC.
• Monitors post-closing exceptions items and works with Title Companies, Insurance Companies, UCC/Recording Vendors and County Clerk offices to collect the proper documentation to keep the loan file in compliance.
• Post-closing exception items examples include but not limited to Hazard insurance, Life insurance, paid property taxes, UCC filings, real estate filings, motor vehicle filings and Title Binders/Policies.
• Monitors the note vault and any incoming technical exceptions emails and phone calls; maintaining customer contact, assisting with any questions or concerns, and keeping employees informed of their file’s status.
• Record and track Note Receivable files and assist in resolving documentation discrepancies and follow up on missing or incomplete items.
• Monitor collateral files for completeness and compliance with internal policies and regulatory requirements.
• Review, Approve, Scan and Upload new/updated documentation which includes identifying the document name and purpose of each document.
• Process paid off files which includes releasing collateral and other file items.
• Maintain note vault and breakroom supplies which includes inventory review and organizing.
• Maintains various tracking logs to ensure exception items are received prior to expiration.
• Presents information both clearly and concisely and regularly confirms correct interpretation of information.
• Demonstrates a courteous, pleasant, self-motivated, and dependable behavior. Maintaining a professional environment in both appearance and conduct.
• Maintains the security and confidentiality of pertinent information and records.
• Understands and agrees to abide by the policies and procedures established by Susser Bank.
• Performs duties in compliance with applicable laws and regulations.
• Performs additional duties as assigned or directed.

Education and Experience Required

• High School diploma or GED, some college preferred.
• Six months of job-related experience preferred, preferably in the financial industry.

Skills and Abilities Required

• Be of good character, work ethics and self-starter.
• Strong attention to details and accuracy, organization and analytical skills, good time management and excellent follow up skills.  Responsive to requests and timely completion of tasks.
• Proficient with Microsoft Office applications preferred (Teams, One-Drive, Word, Excel, and Outlook).
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and exemplary customer service.
• Basic knowledge of post-closing loan servicing.
• Strong verbal and written communication.
• Job Knowledge/ Technical Knowledge:
• Preferred Jack Henry Xperience Banking systems.
• Preferred Jack Henry Synergy Document systems.

Susser Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Susser Bank participates in E-Verify.