What are the responsibilities and job description for the Patient Care Coordinator - Practice position at Surgery Partners Brand?
Position Summary
The Patient Access Coordinator plays a critical role in ensuring a seamless and supportive experience for patients across the spine and orthopedic continuum of care. This role supports multiple front-end functions, including; check-in/out, scheduling, insurance coordination, referrals, and authorizations. The coordinator works closely with clinical teams, imaging, surgery scheduling, and administrative leadership to maintain high standards of service, quality, and compliance.
Key Responsibilities
Patient Registration & Front Desk Support
- Welcome and check in patients with professionalism and accuracy.
- Complete patient registration including demographics, insurance details, consent forms, and required orthopedic/spine-related documentation.
- Assist patients with questions about appointments, intake paperwork, and clinic processes.
- Maintain an organized and patient-friendly reception area.
- Scheduling & Coordination
- Assist with scheduling appointments, imaging, procedures, and follow-up visits.
- Communicate requirements for spine and orthopedic visits (imaging, referrals, post-op instructions, etc.).
- Identify and resolve scheduling conflicts to support smooth clinic flow.
- Insurance, Verifications, and Authorizations
- Verify patient insurance benefits and eligibility.
- Obtain authorizations for imaging, injections, and surgical or orthopedic procedures as needed.
- Communicate patient financial responsibilities clearly and professionally.
- Coordinate with payors, adjusters, or referring offices when needed.
Referrals & Care Continuity
- Process incoming and outgoing referrals accurately and promptly.
- Track referral requirements and follow up with referring providers when documentation is missing.
- Ensure timely communication between practice/hospital and external clinics or imaging centers.
Teamwork & Culture
- Collaborate with front/back office, clinical teams, authorizations, scheduling, and leadership to provide seamless patient access.
- Participate in staff meetings, training, and continuing education.
- Support onboarding and cross-training of new team members.
- Demonstrate professionalism, reliability, and commitment to patient-centered service.
Qualifications
- High school diploma or equivalent required.
- Prior healthcare or medical office experience preferred
- Spine/ortho/pain experience a plus.
- Strong communication skills—verbal, written, and interpersonal.
- Proficiency with EHR systems and basic computer applications.
- Ability to multitask and adapt in a fast-paced environment.
- Strong attention to detail, organization, and accuracy.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.