Scheduler and Admin Assistant

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Training & development
  
  
  

Schedulers help keep business running smoothly. Their key responsibilities include answering phones, and scheduling repairs and sales appointments. Schedulers are often the “face” and “voice” that our customers encounter first. Candidates need to have excellent communication and computer skills and keen attention to detail.

Job Description

We are looking for a full-time scheduler/Admin Assistant to work at Surface Experts Colorado Springs. They will be responsible for booking repairs and sales appointments. You must have excellent attention to detail and communication skills as well as the ability to accurately record, manage, and oversee data. Previous experience in scheduling and calendar software is not required but is a plus. You will be in charge of answering phone calls, texts and emails from customers and potential customers, as well as scheduling appointments for repairs and sales stops. When scheduling issues occur, it will be your responsibility to resolve these issues quickly and professionally. You should be hardworking and have the ability to resolve any communication issues that may occur. If the duties described seem like they would fit you perfectly, please apply for this position. Surface Experts looks forward to hearing from you!

Typical Duties & Responsibilities

• Schedule and manage repairs on technician routes
• Track Add-Ons and Call-Backs in the field
• Schedule sales stops when needed
• Confirm repair appointments when scheduled and the day before
• Answer phones, texts and emails from customers
• Resolve questions and complaints
• Assist sales team with estimates and communication as needed
• Handle paper and electronic files
• Enter and manage accounts receivable
• Manage vehicle fleet – maintenance and fuel cards
• Be in the office from 8:00am until 5:00pm
  
  
  

Education & Experience

Schedulers should have a high school diploma or equivalent. An associate degree in a business field would be helpful, although it isn’t required.

Required Skills & Qualifications

• Attention to detail
• Excellent verbal and written communication skills
• Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Strong interpersonal skills for dealing with customers, staff, and ownership
• Discretion and the ability to handle confidential information
• Organizational skills and the ability to multitask
• Calm, professional demeanor
  
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.