Head Housekeeper

As Head Housekeeper, you’ll oversee all operations of the housekeeping department, ensuring cleanliness standards are met across guest rooms, public areas, and back-of-house spaces. You’ll lead staffing, training, and inventory efforts to ensure a smooth, efficient, and guest-centric operation.

What You’ll Do

• Manage day-to-day operations of the housekeeping and laundry teams
• Train, schedule, and develop team members, fostering a positive work environment
• Assign daily tasks and oversee quality control for rooms, public areas, and facilities
• Monitor performance, deliver coaching and feedback, and lead monthly staff meetings
• Track and manage departmental inventory, including linens, amenities, and supplies
• Conduct room inspections and ensure compliance with brand and company cleanliness standards
• Address maintenance needs and safety concerns by coordinating with the maintenance team
• Respond to guest concerns regarding cleanliness or service promptly and professionally
• Maintain and oversee the Lost & Found
• Monitor team performance and labor productivity against Minutes Per Room (MPR) targets
• Ensure proper use and storage of cleaning supplies and compliance with MSDS standards
• Maintain an organized, safe, and professional work environment
• Uphold company policies, procedures, and appearance standards
• Other duties as assigned by supervisor or management

Knowledge, Skills & Abilities

• In-depth knowledge of housekeeping operations, laundry procedures, and safety standards
• Proficient in staff scheduling and inventory management
• Strong leadership and interpersonal communication skills
• Ability to lead with empathy, motivate teams, and resolve conflict professionally
• Fluent in English; bilingual skills preferred
• Strong attention to detail and a sense of urgency in service delivery
• Comfortable with basic computer systems
• Ability to remain calm under pressure and thrive in a fast paced setting
• Knowledge of hotel safety protocols

Education & Experience

• High school diploma & GED required
• 2-4 years of housekeeping experience required
• 2-4 years of supervisory housekeeping experience preferred

Additional Information

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.

Pay: $14.50 - $15.50 per hour

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $15 - $16