Director of Operations | QSR

We are seeking a dynamic and driven Director of Operations who is passionate about people, culture, service excellence, and delivering outstanding food quality.

In this role, you will have the opportunity to lead and inspire restaurant teams, foster a people first environment, and drive operational success.

We are looking for a motivational leader who thrives on developing talent, enhancing guest experiences, and growing alongside a forward-thinking company.

If you’re ready to make a meaningful impact and be part of a team that values growth, integrity, and excellence, we want to hear from you!

Job Description:

We are seeking a talented and experienced Director of Operations to join a Brand based out of Dayton, OH.

As the Director of Operations, you will be responsible for leading and directing our store leaders towards operational excellence.

This role requires a self-motivated individual with exceptional organizational skills, adaptability to change, and a creative mindset to overcome challenges while ensuring brand standards and financial success.

You will provide strategic guidance to our team of General Managers ensuring adherence to systems and processes at the store level, while also contributing to the overall vision of the company.

Principal Duties and Responsibilities:

• Engage with units and team leaders in a hands-on approach, supporting the field.
• Hold all leadership accountable for upholding brand standards.
• Mentor all positions within the organization to foster engagement and success, ensuring availability for their development.
• Support, reinforce, and align decisions with the unique culture of our company.
• Assist General Managers in delivering exceptional guest experiences at our restaurants.
• Train and develop General Managers, manage career expectations for the management team, and clearly communicate brand and company standards.
• Understand, define, and execute the purpose, requirements, and desired results of all company programs.
• Lead the area in implementing these programs, including restaurant marketing, training/talent, and recruiting functions.
• Develop and manage business planning processes in collaboration with General Managers, including analyzing external and internal environments to identify areas for improvement and recommending necessary changes.
• Take full responsibility for the financial performance of the company, overseeing the financial analysis of individual restaurants and the district, and making recommendations for improvement.
• Manage all aspects of the restaurant's EBITDA, including budget planning, management, and performance.
• Analyze business trends and financial data to assess and improve performance, both operationally and financially.

Qualifications:

• Minimum of 5 years of multi-unit management experience with a proven record of success.
• Strong knowledge and skills in analyzing profit and loss statements and the overall financial performance of the company.
• Proficiency in staffing with a track record of achieving results.
• Familiarity with labor laws.

Additional Requirements:

• Must possess the ability to lead, motivate, and empower managers to achieve higher levels of performance.
• Ability to align the team with the company's culture by striking a balance between seriousness and fun.
• Excellent interpersonal and communication skills.
• Willingness to recognize personal shortcomings and actively seek improvement.
• Proficient in setting goals, creating plans, and translating plans into action for individual restaurants and the entire district.
• Ability to measure performance objectively and subjectively, holding direct accountability to meet performance expectations.

Benefits:

• VERY Competitive base salary
• Paid weekly
• Paid time off
• Medical/Dental/Vision Insurance
• Long Term Incentive Plan
• 401K Company Match
• Opportunities for Advancement
• Quality of life
• Equal Opportunity Employer