What are the responsibilities and job description for the Specialist Support position at Superior Maintenance Co?
Overview
Superior Manufacturing Co. (SMC) began operations in the Elizabethtown, KY area in 1988. We have successfully grown year by year because of our commitment to quality service.
Our goal is to provide our customers with a quality program that is designed to meet their exact needs and is cost effective. To accomplish our goals, we hire quality team members, properly train them, and continuously communicate with them through our Total Quality Management process.
Job Details
Summary:
The HR Specialist Support is responsible for supporting daily Human Resources operations during second shift, with a strong focus on employee relations, attendance tracking, and direct support to production leadership. This role ensures consistent application of company policies, timely handling of employee matters, and effective communication between employees and management in a fast-paced manufacturing environment.
Duties/Responsibilities:
• Supports employee relations matters by conducting initial interviews and gathering information related to concerns such as attendance, policy violations, performance, or workplace issues.
• Assists with disciplinary actions, terminations, and documentation in alignment with company policies.
• Provides on-site HR support to second shift operations, ensuring visibility and availability to employees and leadership.
• Manages and maintains attendance tracking processes, ensuring accuracy and timely follow-up.
• Assists with employee record-keeping, documentation, and compliance requirements.
• Partners with production leadership to support staffing needs, internal movement, and basic recruiting efforts as needed.
• Supports onboarding activities such as new hire orientation, badge coordination, and employee setup.
• Conducts stay interviews, exit interviews, and supports engagement initiatives.
• Promotes positive employee relations and helps address concerns in a professional and timely manner.
• Acts as a liaison between employees and management to ensure clear and consistent communication.
• Assists in implementing HR programs focused on retention, engagement, and policy compliance.
• Performs other duties as assigned by the HR Manager.
Required Skills/Abilities:
• Strong verbal and written communication skills.
• Strong interpersonal and conflict resolution skills.
• Ability to work independently during second shift with minimal supervision.
• Strong organizational skills and attention to detail.
• High level of integrity, professionalism, and confidentiality.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Proficient in Microsoft Office (Excel, Outlook, Teams).
• Experience with HR systems (e.g., timekeeping, HRIS) preferred.
• Must have a reliable smartphone for timekeeping, employee communication, and system access.
Physical Requirements:
• Ability to sit, stand, and walk for extended periods.
• Ability to work both in an office and manufacturing floor environment.
• Must be able to lift up to 15 pounds.
Work Schedule:
Second Shift: 4:00 PM - 1:00 AM (includes a 1-hour unpaid lunch break)
Certification Requirements
Education Requirements
Additional Information / Benefits
Superior Manufacturing Co. (SMC) began operations in the Elizabethtown, KY area in 1988. We have successfully grown year by year because of our commitment to quality service.
Our goal is to provide our customers with a quality program that is designed to meet their exact needs and is cost effective. To accomplish our goals, we hire quality team members, properly train them, and continuously communicate with them through our Total Quality Management process.
Job Details
Summary:
The HR Specialist Support is responsible for supporting daily Human Resources operations during second shift, with a strong focus on employee relations, attendance tracking, and direct support to production leadership. This role ensures consistent application of company policies, timely handling of employee matters, and effective communication between employees and management in a fast-paced manufacturing environment.
Duties/Responsibilities:
• Supports employee relations matters by conducting initial interviews and gathering information related to concerns such as attendance, policy violations, performance, or workplace issues.
• Assists with disciplinary actions, terminations, and documentation in alignment with company policies.
• Provides on-site HR support to second shift operations, ensuring visibility and availability to employees and leadership.
• Manages and maintains attendance tracking processes, ensuring accuracy and timely follow-up.
• Assists with employee record-keeping, documentation, and compliance requirements.
• Partners with production leadership to support staffing needs, internal movement, and basic recruiting efforts as needed.
• Supports onboarding activities such as new hire orientation, badge coordination, and employee setup.
• Conducts stay interviews, exit interviews, and supports engagement initiatives.
• Promotes positive employee relations and helps address concerns in a professional and timely manner.
• Acts as a liaison between employees and management to ensure clear and consistent communication.
• Assists in implementing HR programs focused on retention, engagement, and policy compliance.
• Performs other duties as assigned by the HR Manager.
Required Skills/Abilities:
• Strong verbal and written communication skills.
• Strong interpersonal and conflict resolution skills.
• Ability to work independently during second shift with minimal supervision.
• Strong organizational skills and attention to detail.
• High level of integrity, professionalism, and confidentiality.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Proficient in Microsoft Office (Excel, Outlook, Teams).
• Experience with HR systems (e.g., timekeeping, HRIS) preferred.
• Must have a reliable smartphone for timekeeping, employee communication, and system access.
Physical Requirements:
• Ability to sit, stand, and walk for extended periods.
• Ability to work both in an office and manufacturing floor environment.
• Must be able to lift up to 15 pounds.
Work Schedule:
Second Shift: 4:00 PM - 1:00 AM (includes a 1-hour unpaid lunch break)
Certification Requirements
- SHRM-SCP, SPHR, or equivalent certification preferred
Education Requirements
- High School Diploma or GED required
- Experience in multi-site and/or manufacturing environments preferred.
- Bilingual (English/Spanish) preferred but not required
Additional Information / Benefits
- Paid Holidays
- 401K/403b Plan
- Short Term Disability
- Dental Insurance
- Paid Vacation
- Long Term Disability
- Paid Sick Days
- Vision Insurance
- Medical Insurance
- Life Insurance