What are the responsibilities and job description for the Automotive Cancellations Clerk position at Superior Automotive Group?
About Us
Are you ready to accelerate your career with one of the largest dealership groups in Arkansas? As we continue to grow, we are on the lookout for a dynamic and detail-oriented individual to join our Cancellations Department and contribute to the success of our automotive and tractor businesses.
Position Overview
Superior Automotive Group is looking for a detail-minded Cancellations Clerk to join our home office team in Fayetteville. You'll be the go-to person for processing contract and product cancellations accurately and on time, making sure every refund, payoff, and record is right the first time. If you like being the person who keeps things organized and gets the numbers to match, you'll fit right in.
Why Join Superior Automotive Group
- Pay based on experience!
- Comprehensive Medical, Dental & Vision Insurance
- 401(k) Plan with Company Matching
- Paid Time Off and Vacation
- Family-Owned and Operated: Long-Term Job Security
- Health and Wellness Support
- Discounts on Products and Services
Key Responsibilities
- Process cancellations of vehicle service contracts, GAP, and other finance and insurance products accurately and in a timely manner
- Calculate and verify refund amounts and prorations in accordance with contract terms and state requirements
- Communicate with dealerships, customers, lienholders, and third-party providers to gather documentation and resolve cancellation requests
- Track cancellation requests from start to finish and follow up until each one is fully completed
- Reconcile cancellation transactions and update accounting records and deal files with precision
- Maintain organized, complete, and audit-ready documentation for every cancellation
- Work closely with dealership business offices and accounting staff to resolve discrepancies quickly and professionally
Qualifications & Requirements
- Prior experience in a dealership business office, accounting, title, or administrative role strongly preferred
- Working knowledge of F&I products, service contracts, and refund calculations a plus
- CDK experience preferred
- Strong attention to detail with excellent organizational and time management skills
- Solid math skills and comfort working with figures, reports, and spreadsheets
- Clear, professional written and verbal communication skills
- Ability to manage multiple requests and meet deadlines in a steady, fast-moving office
- Dependable team player with a positive attitude
- High school diploma or equivalent required
- Must successfully complete a background check and pre-employment drug screen
Ready to bring your attention to detail to a team that values it? Apply today and help keep Superior Automotive Group running right!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Vision insurance
Experience:
- automotive cancellations: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Fayetteville, AR 72703 (Required)
Work Location: In person
Salary : $39,251 - $57,231