What are the responsibilities and job description for the Business Development Center (BDC) Representative position at Superior Automotive Group?
Superior Automotive Group is one of the largest, locally owned automotive groups in the state of Arkansas. We pride ourselves on being transparent, ethical, and treating customers not just better, but superior.
We are currently looking for reliable, self-motivated, & personable individuals to add to our full time Business Development Center.
The BDC handles all calls routed from our 16 dealerships; assisting customers with setting service appointments, transferring calls between departments, and contacting customers as needed.
Available Shifts:
1 - 7:00am to 4:00pm
2 - 9:00am to 6:00pm
Position Requirements:
- Superior customer service skills
- Valid identification and clean background check
- Reliable transportation
- Flexible availability, including occasional Saturdays
- Ability to communicate effectively and work well in a collaborative environment
- Proficient computer and language skills
- Comfortable speaking on the phone while demonstrating appropriate etiquette
- Consistent attendance and punctuality
Responsibilities:
- Answer incoming customer calls and assisting the customer accordingly
- Schedule service appointments for customers at the corresponding dealership
- Reach out to customers when necessary (Appointment Reminder, Special Order Parts, etc.)
- Communicate efficiently with coworkers, Team Leads, Trainers, and Management to achieve productivity goals
- Demonstrate integrity and respect for the customer as well as company practices, procedures and policies.
- Tiered pay rate based upon experience & qualifications
All new hires will undergo a paid structured onboarding & training process
Dress code is Business Casual
Full time position with benefits:
- Paid vacation after 1 year of employment
- Health, Vision, and Dental Insurance available after 60 days of employment
- 401(k) with company match
- Major holidays paid after 60 days of employment
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Rogers, AR 72758 (Required)
Work Location: In person
Salary : $35,466 - $51,707