Feed Mill Customer Service Rep

Description

The Feed Mill Custom Service Rep provides Superior Ag’s Dale Feed Facility location customer service and clerical assistance by performing the following duties.

Duties/Responsibilities:

• Ensures accurate information is entered into accounting system for customer orders, invoicing, and inventory receivers.
• Responsible for walk-in and call-in customer orders and questions.
• Ensure all customer orders are sent for production and distribution.
• Prepares daily bank deposit in accordance with Superior Ag policies. This includes checking daily receipts against actual cash and entering deposit correctly in Superior Ag’s accounting system.
• Responsible for incoming and outgoing mail.   
• Keeps the office and work area clean.
• May makes occasional deliveries to other locations.
• Produces month-end and year-end reports from Superior Ag’s accounting system as needed.
• Ensures supervisor is aware of operational, customer, vendors, or employee issues that may arise.
• Performs additional tasks that may be required.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Supports Superior Ag Resources Co-op’s (SAR) stated Vision, Mission, and Business Values.
• Projects a positive attitude and image to customers and employee.
• Read and follow company employee policies.
• Proficient in Microsoft Office Suite or related software.  
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.  
• Excellent customer service abilities.
• Thorough understanding of company policies and practices.  
• Valid driver’s license.

Education and Experience:                  

• Associate degree in Business, Business Administration, Animal Science or related field highly preferred, but less formal education with more on-the-job experience may be substituted.
• A background in livestock nutrition a plus