What are the responsibilities and job description for the Customer Service Rep position at BEST CHAIRS INCORPORATED?
Best Home Furnishings is seeking a qualified individual for a Customer Service Representative position.
Job Title: Customer Service Rep
Reports to: Customer Service Manager
Summary: Ensure delivery of superior customer service through fast and accurate resolution of customer complaints, as well as ensuring that customer satisfaction is attained in resolving product and service-related issues.
Essential functions include the following:
• Fields inbound customer support calls and assists customers as needed
• Deliver resolutions to customers’ needs in a timely and professional manner
• Receives orders for products and parts
• Maintains customer service files and miscellaneous record keeping
• Process parts orders, which include entering, running labels, record keeping, etc.
• Coordinates with other departments to resolve issues (Order Entry, Production Scheduling, Logistics, Credit, Billing, Costing, and Quality)
• Other duties as assigned
Job Requirements:
• Highly effective oral and written communication skills
• Creative problem solving, negotiation, and motivational skills
• Ability to gain product knowledge in a timely fashion
• Attention to detail
• Ability to contribute to a team oriented environment
• Ability to work under pressure in a fast paced work environment
• Continuously look for opportunities to improve our processes
• Understanding of other areas of the business
• Experience in Customer Service is a plus
Education or experience required: High school or equivalent.
Schedule:
- Monday-Friday
- 8am-4:30pm
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Referral program
- Vision insurance
Job Type: Full Time
Work Location: In person, Dubois County, Ferdinand Indiana