What are the responsibilities and job description for the Housekeeper/Front Desk Clerk/Night audit position at Super 8?
We are looking for a thorough housekeeper with excellent cleanliness standards to attend to our hotel rooms and guests. The goal is to enhance customer experience by keeping our rooms consistently cleaned and in orderly condition.
Our goal is cross training all employees.
A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
Responsibilities
- Clean and tidy all areas to the standard cleanliness within time limits
- Deliver excellent guest service
- Report on any damages, lost and founds and maintenance needs.
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
Skills
- Ability to work independently and remain motivated
- Time management and problem solving skills
- Customer service attitude
- Excellent communication and organizational skills
- Professionalism along with speed and attention to detail
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma
Work Remotely
- No
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Autonomous/Independent -- enjoys working with little direction
Job Type: Part-time
Pay: $13.75 - $16.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $14 - $16