Assistant Director of Student Accounts - SUNY Oneonta

SUNY Oneonta invites applications for the position of Assistant Director of Student Accounts within the Division of Finance and Administration. The Assistant Director supports the daily operations of the Student Accounts Office and plays an important role in providing accurate, efficient, and student-centered financial services. Working closely with the Director of Student Accounts, this position assists with billing operations, financial aid disbursements, and student account communications while helping ensure effective processes and a high level of service for students and families.

The Assistant Director will provide operational support and guidance to staff, contribute to process improvements, and help ensure the office meets institutional, Federal, and State requirements related to student financial services. This role requires strong collaboration with campus partners including Financial Aid, the Registrar, Housing and Dining, and other administrative offices to ensure accurate billing and timely resolution of student account issues.

The successful candidate will join the Student Accounts Office, where our team provides guidance on tuition, fees, billing, payments, and financial aid disbursements, while also helping students understand charges from departments such as housing and dining. The office supports student financial well-being through the Making Cents Financial Literacy and Wellness Program and maintains consistent service hours with both in-person and online support to ensure accessible, student-centered service.

To learn more about the University and the department, please visit https://suny.oneonta.edu/ or https://suny.oneonta.edu/office-student-accounts.

Duties include but are not limited to:

Billing & Payment Operations

• Assisting with the oversight of daily office operations, including customer service, billing, payments, cash/credit card handling, deposits, disbursement of financial aid, refunds, collections, and aging reports.
• Supporting the Director in establishing office priorities and operational goals while providing guidance, technical assistance, and training to staff.
• Coordinating billing processes and assisting with the collection of student account revenue.
• Assisting in the administration and monitoring of refund processes.

Financial Aid, Refunds & Compliance

• Supporting the office in maintaining compliance with all Federal, State, SUNY, and institutional policies regarding financial aid, billing, collections, and FERPA regulations.
• Assisting with monitoring regulatory changes and evaluating potential impacts on students and the University.
• Reviewing transactions such as student charges, aid awards, and receipts to ensure accuracy prior to posting.

Student Account Systems & Data Review

• Working with IT and campus partners to support implementation, testing, evaluation, and ongoing use of Banner (student information system).
• Assisting with the review and analysis of student account data to identify trends and support process improvements.

Student Communication & Support Services

• Assisting with the development and review of student communications, including updates to the Student Accounts website and intranet resources.
• Supporting initiatives that promote student understanding of billing processes and financial responsibilities.

Campus Partnerships & Shared Services

• Collaborating with the Student Service Center and campus partners including Financial Aid, Registrar, Academic Advisement and more to support coordinated student services.
• Contributing to a team-oriented and collaborative office environment within Student Accounts and across the University community.

Account Management, Adjustments & Collections

• Assisting with the disbursement of financial aid refunds to students while ensuring compliance, accuracy, and timeliness.
• Supporting processes related to the disbursement of Federal, State, and institutional financial aid and scholarships.
• Monitoring University receivables and assisting with implementing strategies to support timely payment and reduce outstanding balances.

Process Updates, Documentation & Training

• Assisting with the development, evaluation, and updating of office procedures to improve efficiency and enhance customer service.
• Maintaining current procedure and training documentation to support consistency among existing and new staff.

Salary: $68,000 - $70,000 commensurate with experience. SUNY Oneonta is a Public Service Loan Forgiveness (PSLF) qualifying employer. Information on SUNY's comprehensive benefits offerings can be found at https://www.suny.edu/benefits. Visa sponsorship is not available for this position.

Minimum Qualifications:

• Bachelor's degree from an accredited college or university.
• Minimum of five years' experience working in a high-volume customer service or student service environment.
• Experience in higher education administration, or student financial services.
• Experience in supervision of staff.

Preferred:

• Experience utilizing Ellucian Banner or another comprehensive student or financial information system.
• Experience administering NYS Higher Education Services Corp. (HESC) programs and Federal Title IV aid programs.
• Proficiency with Microsoft Excel.
• Demonstrated ability to communicate complex billing and financial aid information clearly to students and families.
• Familiarity with SUNY SICAS (Student Information and Campus Administrative Systems) processes.
• Experience working with and serving diverse populations.

SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully.

The university is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the 20 Most Picturesque Small Towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The university's really.com rating is 4.4, with one recent review noting that the people are what make SUNY Oneonta so special.

SUNY Oneonta values a diverse university community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity. Moreover, the University is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply. "At SUNY Oneonta, we believe that diversity is an asset and a source of strength that energizes our collective growth and innovation." - President Alberto Cardelle.