What are the responsibilities and job description for the Call Center Specialist position at SUNTREE INTERNAL MEDICINE LLC?
Position | Call Center Specialist | FLSA Status | Hourly Non-Exempt |
Reports to | Billing/DOCS Supervisor | Shift | |
Reporters | 0 | Lunch | 30 minutes |
Wage: $15.00/hr
Education:
High School Diploma or GED required
Medical Terminology Knowledge preferred
Medical Experience preferred
Responsibilities:
Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Schedule appointments and maintain and update appointment calendars.
Hear and resolve complaints from customers or the public
Document and follow up on messages utilizing the “dash” system.
Transmit information or documents to customers, using a computer, mail, or facsimile machine.
Analyze data to determine answers to questions from customers or members of the public
Communicate directly with the providers to ensure documentation is completed or correctly taken care of by the appropriate party.
This is a full time position
Abilities:
High-level of multi-tasking
Time management skills
Team player
Follow step-by-step procedures
Personable
Physical Requirements:
Requires full range of body motion including handling and lifting of patients, manual and finger dexterity, and hand-eye coordination.
Requires sitting for extensive periods of time
Occasionally lifts and carries items weighing up to fifty (50) pounds
Requires corrected vision, hearing, and speech within normal ranges
Requires working under stressful conditions and sometimes irregular hours
Potential contact with bloodborne pathogens, bodily secretions, etc.
About Suntree Internal Medicine:
We are a large private internal medicine practice located in Melbourne, Florida. We are an equal opportunity employer and we believe that education and training are a key part of success. Our values are to bring Sincerity, Inspiration, and Mastery into the workplace. We offer benefits, paid time off, and holidays after the 90-day probation period review.
Salary : $15