Veterinary Referral Coordinator - Client Service (Float)

Veterinary Referral Coordinator - Join Our Team!

Are you passionate about helping pets and people? Do you enjoy variety in your workweek and have the flexibility to step in when your team needs support? We’d love to hear from you!

About Us

Sunstone Veterinary Specialists is an independent specialty and emergency hospital in Portland, OR, dedicated to providing compassionate, high-quality veterinary care. Our team thrives on collaboration, excellent client service, and a positive work environment.

About the Role

We’re looking for a Float Veterinary Referral Coordinator to support our front desk team and serve as a key link between our hospital, pet owners, and referring veterinarians.

As a regularly scheduled member of our team, you’ll primarily cover planned time off for other Referral Coordinators, with opportunities to help when unexpected staffing needs arise. It’s a great fit for someone who enjoys variety in their workweek, has broad availability, and can often accommodate additional shifts with shorter notice.

Schedule & Coverage Expectations

• Your primary role will be covering planned time off for other Referral Coordinators and supporting additional staffing needs.
• Days and shift times will vary based on coverage needs, including weekends and holidays.
• We generally aim to provide your schedule approximately two weeks in advance, though some shifts may be scheduled with less notice.
• You’ll be our first contact when an unexpected absence creates a need for coverage. We’re looking for someone who is frequently able and willing to help, but accepting these additional shifts is voluntary.
• This is not an on-call position. You are not required to remain available outside your scheduled shifts.

Key Responsibilities

• Be the first point of contact for pet owners and referring veterinarians
• Manage phone calls, emails, and faxes while ensuring timely communication
• Schedule appointments and coordinate specialty services efficiently
• Coordinate medical records, prescription refill requests, and client inquiries
• Assist with administrative tasks to support our veterinary team
• Provide compassionate customer service to pet owners, including during difficult times

What We’re Looking For

• Strong customer service and communication skills
• Broad scheduling availability and flexibility to work varying days and shifts
• Willingness to help with short-notice coverage when available
• Ability to adapt quickly and work with different team members
• Ability to handle a fast-paced environment with professionalism and compassion
• Experience in veterinary medicine or medical office administration preferred
• Comfort with computers and learning new software

Why Join Sunstone?

• Supportive, team-oriented workplace
• Opportunities for growth and continuing education
• A fun and collaborative work culture
• A varied schedule and the opportunity to make a meaningful difference for your team, clients, and patients

Apply today to join the Sunstone team!

Pay: $22.00 - $24.50 per hour

Expected hours: 10.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Uniform allowance
• Vision insurance

Application Question(s):

• Must be able to pass a background check

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)
• Veterinary or medical reception: 1 year (Required)

Work Location: In person

Salary : $22 - $25