What are the responsibilities and job description for the Public Assistance Specialist / Client Service Rep | Disaster Recovery Programs | Phoenix | $26/hr W2 position at SunSoft Online?

Job Title: Public Assistance Specialist / Client Service Rep | Disaster Recovery Programs | Phoenix | $26/hr W2

Location: East Phoenix (Papago Park area), Hybrid

Type: 6-Month Contract (August 2026 - February 2027) | Full-Time, M-F 8:00-4:30 | W2 Only

About the Role

SunSoft Online is recruiting two Public Assistance Specialists for a state emergency management agency. You will support financial and program oversight of federal disaster-recovery grants: assessing damage to public infrastructure after disasters, working directly with cities, counties, and public entities to file assistance applications, preparing damage assessments and project worksheets against state and federal eligibility criteria, inspecting completed repair work, and reviewing cost documentation. The role includes training and presenting on the Public Assistance program, and being trained for Emergency Operations Center duty during disaster activations (24/7 recall during activations is part of the role).

Required: 3 years of customer/client service AND account management experience, this is a hard requirement.

Preferred: Associate's degree or higher; instructor/teaching credentials or experience training adult audiences; public speaking or workshop facilitation; any prior Public Assistance, FEMA, or disaster-recovery grant experience.

Important Requirements: Phoenix-area local candidates only (current city on your resume); in-person interview within a week of close; start within two weeks of offer; background check and drug screening (HireRight); W2 only, no sponsorship.

Closes Thursday, July 31 at 2:00 PM.

Salary : $25 - $26

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Public Assistance Specialist / Client Service Rep | Disaster Recovery Programs | Phoenix | $26/hr W2

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