Enterprise Backup & Recovery Administrator (IT Systems Specialist) ITS Department

About This Position

The Information Technology Services (ITS) Department is seeking an Enterprise Backup & Recovery Administrator to join the Enterprise Infrastructure Services Disaster Recovery (DR) team. The Disaster Recovery team is responsible for analyzing recovery requirements associated with City of Phoenix mission essential IT functions and ensuring continuity of operations in the event of a disaster.

Responsibilities

The focus of this position is on providing comprehensive plans to recover IT systems and operations with minimal operating risk. Responsibilities and duties include, but are not limited to:

• Design, implement, and manage citywide backup & replication solutions to ensure the protection and recovery of critical data.
• Administer and maintain enterprise backup infrastructure, including servers, storage, and network components.
• Monitor backup jobs, troubleshoot issues, and optimize performance to ensure efficient data protection.
• Create and update technical documentation related to citywide backup solutions, configurations, and procedures.
• Implement security best practices for backup environments to safeguard sensitive data.
• Ensure compliance with industry regulations and standards related to data protection and backup strategies.
  
  

Telework Work Eligibility, Conditions, And Requirements

• This position is eligible for a hybrid telework schedule of up to three days per week, and two days in-office after the first 90 days of employment, contingent upon performance, attendance, and approval from the IT Disaster Recovery Manager.
• The role requires flexibility to attend in person meetings or trainings at a designated City work location as operational needs arise. This may include midday, or same day requests to report onsite as operational needs arise.
• Preference will be given to candidates residing locally or within the state of Arizona; however candidates willing to relocate by the time of hire are also encouraged to apply.
  
  

IDEAL CANDIDATE

• Excellent problem-solving and communication skills.
• Knowledge of IT Service Management best practices.
• Technical knowledge on backup & recovery processes and requirements.
• Strong understanding of storage, virtualization, and networking concepts.
• Willingness to work after hours on technical support calls and service request.
• In-depth knowledge of Veeam Backup & Restore Data Platform and associated technologies.
• Desire to implement security best practices for backup environments to safeguard sensitive data.
  
  

SALARY

Pay Range: $86,153.60 to $121,243.50 annually.

Hiring Range: $86,153.60 to $115,460.80 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Three years of responsible experience in data backup, and/or disaster recovery.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position is subject to Criminal Justice Information Systems (CJIS) background standards. Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Three years of experience as a Veeam Backup Administrator or in a similar role.
• Industry certifications such as Veeam Certified Engineer.
• Experience with/in:
• Daily backup & recovery operations.
• Disaster recovery planning and testing.
• Collaborating with vendors and SME to resolve problems in a timely manner during and after business hours.
• Ensuring compliance with industry regulations and standards related to data protection and backup strategies.
• Bachelor's degree in computer science, information technology, or relevant industry.
  

RECRUITMENT DATES

Recruitment closes October 19, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

During the online application process, you will provide responses to questions regarding your experience and qualifications (the system allows copy/pasting into the answer fields). Information you provide in these questions should align to the information in your resume. Information not consistent with your resume may not be considered when determining your education and/or experience level.

• Please describe your approach to developing a data recovery strategy, specifically detailing how you define and implement Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) within your backup plans.
• Please share your experience with IT Service Management platforms or tools you have used for incident management reporting, and describe what is the primary goal of performing a root cause analysis (RCA).
• Please describe your experience with daily duties and workflows while serving in a backup role.
  
  

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Information Tech Systems Spec, JC:09560, ID# 63239, 09/30/26, USM, VM, Benefits:007

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.