Senior Center Aide (Caseworker Aide)- Human Services Department

About This Position

The Human Services Department provides a comprehensive array of services to help residents of Phoenix achieve their highest level of self-sufficiency. Services and programs reach a diverse population ranging from preschool children participating in Head Start programs to older adults attending senior center activities. The Human Services Department (HSD) Senior Programs Division operates 15 senior centers throughout the city of Phoenix for adults ages 18 and older. Each center is dedicated to providing participants with a variety of leisure, educational and recreational activities in a safe and supportive environment.

Eight of the 15 senior centers are co-located with the Parks and Recreation Department. In these sites, members may participate in Parks and Recreation programs in addition to the services available through the Human Services Department senior centers.

The Senior Center Aide performs entry level social services in a Senior Center. This position serves as a primary point of contact for the senior center and requires knowledge of secretarial and front office general clerical work and related activities, recreation planning and implementation, and knowledge of social services and issues affecting aging adults. Works with senior center staff to guide and direct program volunteers in a variety of program functions. Work is performed under the supervision of a Senior Programs Supervisor I or Senior Programs Supervisor II.

Key Duties

• Primary point of contact for the senior center at the front desk.
• Greets visitors, checks-in members, processes member registration.
• Answers program & facility questions, conducts site tours, provides resources.
• Provides technical assistance to senior center members.
• Completes transportation-related scheduling and creates program fliers and sign-up sheets.
• Inputs data into electronic registration system.
• Works with center staff to plan, facilitate, lead, and/or teach on-site activities.
• Develops quality marketing materials for electronic information display boards, senior center flyers.
• Works with senior center staff to guide and direct program volunteers.
• Completes daily cash handling procedures, makes change, collects contributions, and completes daily deposit.
• Maintains inventory of senior center program and office supplies.
• Assists with food service.
  
  

IDEAL CANDIDATE

• Knowledge of Cognitive and physical challenges facing aging adults, and persons with disabilities. Community Resources. Antipoverty programs and services, First Aide and Safety Procedures.
• Skills for working in a senior center, community or recreation center, or social service facility or program.
• Customer services skills for working with aging adults or persons with disabilities or cognitive challenges.
• Advanced proficiency using Microsoft Office Suite, Publisher, and/or flier creation software.
  
  

SALARY

Pay Range: $18.97 - $28.04 per hour.

Hiring Range: $18.97- $25.43 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• One year of experience working in a social service environment.
• Some college level course work in social work, sociology, social services, or a related field..
• Other combinations of experience and education that meet the minimum requirements may be substituted
• Employees in this classification who are skilled in a second language may be called upon to utilize that skill in the routine performance of their duties.
• Additional requirements include:
• Working irregular hours, weekends, and evenings.
• Candidates must have a valid driver's license and be able to provide proof at the time of the interview.
• Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Candidates will be required to possess a valid fingerprint clearance card upon hire. Any records returned will be reviewed to determine the candidate's suitability for the job.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience in/with
• Front office general clerical work, answering phones and providing program information.
• Providing technical support.
• Providing community resources
• Planning, facilitating, leading, and/or teaching activities
• Cash Handling.
• Overseeing volunteers.
• One or more years of experience working with aging adults or persons with disabilities or cognitive challenges.
• One or more years of experience working in a senior center, community or recreation center, or social service facility or program.
• Bilingual skills in the Spanish or Chinese language.
  

RECRUITMENT DATES

Recruitment closes October 12, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Casework Aide, JC:07260, ID# 62975, 09/28/26, USM, DB, Benefits:003.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.