What are the responsibilities and job description for the Level 1 Service Desk Analyst | Phoenix, AZ | $18.75/hr W2 | 1-Year Contract position at SunSoft Online?
Level 1 Service Desk Analyst | Phoenix, AZ | $18.75/hr W2 | 1-Year Contract
Location: North Phoenix (Carefree Highway / I-17 area), 100% onsite
Type: 1-Year Contract | Full-Time, Monday-Friday 9:00 AM - 5:00 PM | W2 Only
Start: Late August 2026 (pending interview and onboarding)
About the Role
SunSoft Online is recruiting a Level 1 Service Desk Analyst for a state agency in north Phoenix. You will provide day-to-day technical support to internal and external clients in a fast-paced environment managed with ITIL methodology, a great seat for someone with strong customer service instincts and growing technical skills.
Responsibilities
- Provide first-level support for inbound incidents and service requests from internal and external end users
- Answer inbound phone calls and manage the technical support email inbox
- Respond professionally to calls, emails, chats, and voicemails
- Own customer support needs end to end with timely, reliable, courteous service
- Help develop and improve work instructions, procedures, standards, and documentation
- Keep skills current to meet established service levels
- Share feedback and insights gained from customer interactions
Required
- Customer support experience: answering client calls, active listening, adapting to different personalities
- Excellent interpersonal and communication skills, verbal and written
- Strong organization, time management, multi-tasking, and follow-through
- Exceptional attendance and a team-oriented, problem-solving approach
Preferred
- Experience in an IT environment or end-user support role
- Remote troubleshooting of networking, server, and desktop incidents
- Google Workspace / Gmail experience
- Incident management and service request process familiarity
- Technical writing; PC hardware and software knowledge
Important Requirements
- Phoenix-area local candidates only; your resume must show your current city
- Available for an in-person interview within one week of posting close
- Able to start within two weeks of an offer
- Background check and drug screening required (HireRight)
- W2 only; authorized to work in the U.S. without sponsorship
Posting closes: Wednesday, July 30, 2026 at 3:00 PM (Arizona time)
Salary : $19