IT - SCDOT - Client Technologies Technician

Position: IT Customer Support Specialist III

Location: Columbia, SC (Onsite)

Interview Process: 2 rounds, 1st will be virtual, 2nd will be onsite

Years of Exp: 05 Years

Contract Type: C2C/W2

Duration: 12 Months

Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

Summary

We are seeking an experienced IT Customer Support Specialist III to join the Desktop Support and Endpoint Support team. This role involves hands-on technical support, workstation/device builds, deployment of endpoints, troubleshooting hardware/software issues, and ensuring smooth IT operations within an onsite environment.

Key Responsibilities

Daily Responsibilities

• Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).
  
• Verify successful installation by ensuring:
  
• BitLocker keys are stored in Active Directory and Intune
  
• MECM client is installed
  
• Devices stay connected to the network for 2.5 hours after build completion
  
• Confirm all software listed on the build sheet is installed on every device.
  
• Document all endpoints and associated equipment (desktops, laptops, tablets, docking stations, monitors, printers, scanners) in the IT Asset Management System.
  
• Diagnose and resolve endpoint hardware/software issues.
  
• Record all work performed in the Help Desk ticketing system.
  
• Perform routine equipment maintenance, repairs, or coordinate vendor support when required.
  
• Assist with removal, disposal, and documentation of obsolete equipment per guidelines.
  

Monthly Responsibilities

• Ensure backup tablets are connected to the network via patch cable to receive monthly patches.
  
• Maintain backup tablets and iPads powered on and connected from the second Friday of each month until the following Wednesday at 12 PM.
  
• Log in using local accounts before powering down (as applicable).
  

Required Skills

• 4 years in desktop and networked systems support
  
• Strong knowledge of desktops, laptops, tablets, printers, and scanners
  
• 2 years in computer deployments, operation, and repair
  
• 2 years in hardware & software installation
  
• 2 years experience with Microsoft Endpoint Configuration Manager (MECM)
  
• Experience supporting Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, Edge)
  

Preferred Skills

·        Experience with Help Desk ticketing systems

·        Experience with Active Directory or Intune

·        Experience with NTS Network