What are the responsibilities and job description for the Account Manager International position at Sunset Transportation?
Job Description
About the Role:
As an International Account Manager, you will serve as the primary point of contact for a portfolio of customers, ensuring the seamless execution of international logistics services while delivering exceptional customer experiences. You will manage day-to-day account operations, coordinate with internal teams and external partners, and develop long-term customer relationships that support growth and retention. Success in this role requires strong communication skills, operational expertise, problem-solving abilities, and a commitment to exceeding customer expectations in a fast-paced global logistics environment.
What You’ll Do
Manage the daily operations of assigned international accounts from order entry through invoicing, ensuring accuracy, service excellence, and timely execution.
Build and maintain strong customer relationships by understanding business needs and providing logistics solutions that support supply chain success.
Coordinate load tenders through multiple channels including API, EDI, Genesis, Email, and FreightLogik while ensuring compliance with customer requirements.
Act as the primary liaison between customers, vendors, carriers, and internal departments to ensure clear communication and effective collaboration.
Monitor shipment activity, proactively resolve service disruptions, and provide timely solutions to transportation, documentation, or supply chain challenges.
Analyze customer performance metrics, conduct business reviews, and identify opportunities to improve service levels, increase efficiency, and grow account profitability.
Drive margin growth through upselling and cross-selling logistics solutions while consistently working toward individual and company performance goals.
What We’re Looking For
Experience in freight brokerage, specifically truckload and LTL.
Proven success in building and growing customer accounts
Strong attention to detail and analytical skills
Effective negotiation and conflict resolution skills
Business acumen and customer service experience
Strong salesmanship and presentation abilities
What We Offer
A competitive salary with monthly incentives to reward your hard work
Benefits package that includes health, dental, and vision coverage
401K with a company match, ensuring your future is secure
Paid vacation, floating holidays, and personal/sick time
An award-winning company culture to help you grow, both personally and professionally
Whether you want to join one of our many committees, nominate one of your peers for a Sunset Way Award, or learn a new skill at Sunset University , your opportunities are endless!
Who We Are
At Sunset Transportation, we are more than just a logistics company—we are a community that values diversity, equity, and inclusion. We believe in building a team that reflects the world we live in, embracing all backgrounds, identities, and experiences. Our commitment to these principles fosters a supportive environment where everyone has a voice, and every idea counts.
As a Recognized Leader In Third-party Logistics (3PL) With Over 30 Years Of Experience, We Are Dedicated To Improving Supply Chain Efficiencies Through Cutting-edge Technology And Exceptional People. Our Core Values— Accountability, Flexibility, Loyalty, Responsiveness, And Relationships —are The Foundation Of Our Success And Have Earned Us Numerous Accolades, Including
G75 Green Supply Chain Partners - Inbound Logistics
Top 3PL and Cold Storage Provider - Food Logistics
Top Workplaces – STL Post Dispatch
#10 Top Logistics Company – Transport Topics
Most Trustworthy Companies – Newsweek (Armada)
#3 Top 3PL Provider – Inbound Logistics
If you’re passionate about logistics, thrive in a collaborative, fast-paced environment, and want to be part of a team that values your unique contributions, we want to hear from you. Join us, and let’s make logistics better—together.
Ready to Take the Next Step?
Apply now and become part of a team that’s driving the future of logistics.
About the Role:
As an International Account Manager, you will serve as the primary point of contact for a portfolio of customers, ensuring the seamless execution of international logistics services while delivering exceptional customer experiences. You will manage day-to-day account operations, coordinate with internal teams and external partners, and develop long-term customer relationships that support growth and retention. Success in this role requires strong communication skills, operational expertise, problem-solving abilities, and a commitment to exceeding customer expectations in a fast-paced global logistics environment.
What You’ll Do
Manage the daily operations of assigned international accounts from order entry through invoicing, ensuring accuracy, service excellence, and timely execution.
Build and maintain strong customer relationships by understanding business needs and providing logistics solutions that support supply chain success.
Coordinate load tenders through multiple channels including API, EDI, Genesis, Email, and FreightLogik while ensuring compliance with customer requirements.
Act as the primary liaison between customers, vendors, carriers, and internal departments to ensure clear communication and effective collaboration.
Monitor shipment activity, proactively resolve service disruptions, and provide timely solutions to transportation, documentation, or supply chain challenges.
Analyze customer performance metrics, conduct business reviews, and identify opportunities to improve service levels, increase efficiency, and grow account profitability.
Drive margin growth through upselling and cross-selling logistics solutions while consistently working toward individual and company performance goals.
What We’re Looking For
Experience in freight brokerage, specifically truckload and LTL.
Proven success in building and growing customer accounts
Strong attention to detail and analytical skills
Effective negotiation and conflict resolution skills
Business acumen and customer service experience
Strong salesmanship and presentation abilities
What We Offer
A competitive salary with monthly incentives to reward your hard work
Benefits package that includes health, dental, and vision coverage
401K with a company match, ensuring your future is secure
Paid vacation, floating holidays, and personal/sick time
An award-winning company culture to help you grow, both personally and professionally
Whether you want to join one of our many committees, nominate one of your peers for a Sunset Way Award, or learn a new skill at Sunset University , your opportunities are endless!
Who We Are
At Sunset Transportation, we are more than just a logistics company—we are a community that values diversity, equity, and inclusion. We believe in building a team that reflects the world we live in, embracing all backgrounds, identities, and experiences. Our commitment to these principles fosters a supportive environment where everyone has a voice, and every idea counts.
As a Recognized Leader In Third-party Logistics (3PL) With Over 30 Years Of Experience, We Are Dedicated To Improving Supply Chain Efficiencies Through Cutting-edge Technology And Exceptional People. Our Core Values— Accountability, Flexibility, Loyalty, Responsiveness, And Relationships —are The Foundation Of Our Success And Have Earned Us Numerous Accolades, Including
G75 Green Supply Chain Partners - Inbound Logistics
Top 3PL and Cold Storage Provider - Food Logistics
Top Workplaces – STL Post Dispatch
#10 Top Logistics Company – Transport Topics
Most Trustworthy Companies – Newsweek (Armada)
#3 Top 3PL Provider – Inbound Logistics
If you’re passionate about logistics, thrive in a collaborative, fast-paced environment, and want to be part of a team that values your unique contributions, we want to hear from you. Join us, and let’s make logistics better—together.
Ready to Take the Next Step?
Apply now and become part of a team that’s driving the future of logistics.