Cemetery Operations Coordinator

Position Summary

The Cemetery Operations Coordinator is responsible for overseeing daily cemetery operations, ensuring accurate records, regulatory compliance, and a high level of service for families, funeral homes, and internal staff. This role serves as a key liaison between the cemetery and funeral home, supporting sales, scheduling, memorialization, and grounds coordination to ensure smooth, compassionate, and efficient operations.

Responsibilities

Key Responsibilities

• Coordinate interments, entombments, and inurnments, including scheduling, documentation, and on-site preparation
• Maintain accurate cemetery records, including deeds, burial permits, maps, ownership transfers, and digital databases
• Ensure compliance with Illinois Department of Financial & Professional Regulation (IDFPR) cemetery regulations and internal policies
• Assist with sales support, including placement orders, foundations, inscriptions, follow up and occasionally meet with families.
• Coordinate monument and marker installations and verify proper placement
• Manage inventory of plots, crypts, niches, and foundations
• Process billing, contracts, and payments related to cemetery services
• Support pre-need and at-need cemetery arrangements as needed
• Respond to family inquiries with professionalism, empathy, and discretion
• Assist with special events, memorial services, and seasonal projects
• Collaborate with grounds and maintenance teams to ensure timely preparation and site readiness

Miscellaneous & Administrative Duties

• Invoice cremations and open/close charges.
• Maintain cemetery price book and submit monthly care reports.
• Assist with annual audits and contract retrieval.
• Maintain petty cash and complete bank runs as needed.
• Schedule and manage events at Swan Pond.
• Provide notary services.
• After applicable training- be on weekend phone rotation
• Support funeral directors, sales staff, and cemetery team as needed.

Identify workflow improvements to enhance efficiency and service quality

Qualifications

Qualifications & Skills

• Previous experience in cemetery, funeral home, or related administrative or operations role preferred
• Strong organizational skills with high attention to detail
• Ability to manage multiple schedules, deadlines, and priorities
• Professional communication skills with families and internal teams
• Working knowledge of cemetery regulations or ability to learn and maintain compliance
• Proficiency with Microsoft Office and database systems
• Ability to work independently while collaborating as part of a team
• Compassionate, dependable, and discreet

This position plays a vital role in ensuring seamless cemetery operations and exceptional service for the families we serve.

Pay: $25.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25