What are the responsibilities and job description for the HVAC - Service Manager position at Sunset Heating & Cooling | Electrical?
Who We Are
Join a Company Built on Trust for Over 100 Years
At Sunset Heating, Cooling & Electrical, we're more than just an HVAC company. We're a trusted part of the Portland community with a legacy spanning over a century. As a locally owned and operated business, we've built our reputation by putting people first, delivering exceptional service, and creating a workplace where employees feel valued and supported.
Here, you're not just a number. You're a key member of a close-knit team that works together, supports one another, and takes pride in doing the job right. If you're a proven HVAC leader who enjoys mentoring technicians, solving complex challenges, and driving high-quality customer service, we'd love to meet you.
Our Core Values
S - Stand Behind it: We keep our word, own mistakes and make it right.
U - United as One: We support each other-through challenges & wins.
N - Never Settle: We grow, improve & push to be better every day.
S - Strong Legacy of Trust: We've earned the trust of generations by putting people first
E - Excellence in Our Craft: We deliver professional, reliable, high-quality work.
T - Think Customer First: We serve with urgency, care, and customer-first mindset.
About The Role
As our HVAC Service Manager, you will lead and support our field service team, ensuring technicians have the tools, guidance, and resources needed to deliver exceptional service. This hands-on leadership role combines operational oversight, technical expertise, coaching, and customer-focused problem solving.
The ideal candidate is a strong leader with extensive HVAC experience who can inspire team performance, maintain service excellence, and help drive continued growth and success.
What You'll DoTeam Leadership & Development
We are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.
Join a Company Built on Trust for Over 100 Years
At Sunset Heating, Cooling & Electrical, we're more than just an HVAC company. We're a trusted part of the Portland community with a legacy spanning over a century. As a locally owned and operated business, we've built our reputation by putting people first, delivering exceptional service, and creating a workplace where employees feel valued and supported.
Here, you're not just a number. You're a key member of a close-knit team that works together, supports one another, and takes pride in doing the job right. If you're a proven HVAC leader who enjoys mentoring technicians, solving complex challenges, and driving high-quality customer service, we'd love to meet you.
Our Core Values
S - Stand Behind it: We keep our word, own mistakes and make it right.
U - United as One: We support each other-through challenges & wins.
N - Never Settle: We grow, improve & push to be better every day.
S - Strong Legacy of Trust: We've earned the trust of generations by putting people first
E - Excellence in Our Craft: We deliver professional, reliable, high-quality work.
T - Think Customer First: We serve with urgency, care, and customer-first mindset.
About The Role
As our HVAC Service Manager, you will lead and support our field service team, ensuring technicians have the tools, guidance, and resources needed to deliver exceptional service. This hands-on leadership role combines operational oversight, technical expertise, coaching, and customer-focused problem solving.
The ideal candidate is a strong leader with extensive HVAC experience who can inspire team performance, maintain service excellence, and help drive continued growth and success.
What You'll DoTeam Leadership & Development
- Lead, coach, mentor, and support a team of HVAC service technicians.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Ensure technicians are equipped to perform at their highest level.
- Provide hands-on assistance for complex service calls, diagnostics, and repairs.
- Serve as a technical resource and subject matter expert for the field team.
- Monitor technician performance, productivity, and quality standards.
- Identify training opportunities and implement ongoing development programs.
- Oversee daily service scheduling and job coordination.
- Ensure timely, efficient responses to customer service requests.
- Support efforts to maintain high customer satisfaction and service quality.
- Promote and enforce company safety standards and industry best practices.
- Ensure compliance with applicable regulations, codes, and procedures.
- Maintain accurate records of service activities, field operations, and project statuses.
- Analyze operational performance and identify opportunities for improvement.
- 5 years of HVAC field experience with strong technical expertise in HVAC systems.
- Previous leadership, supervisory, or team management experience preferred.
- Excellent communication, interpersonal, and coaching skills.
- Ability to thrive in a fast-paced, high-volume, performance-driven environment.
- Strong problem-solving abilities and customer service mindset.
- Commitment to safety, quality workmanship, and professional excellence.
- Must be able to remain in a stationary position approximately 50% of the time.
- May be required to bend, kneel, squat, reach, climb stairs and ladders, crawl, walk, stand, and perform repetitive motions.
- May be required to drive and sit for extended periods.
- Must be able to lift, carry, push, or pull up to 75 pounds.
- May be required to work outdoors in varying weather conditions.
- Become part of a respected company with a 100 year legacy.
- Work alongside a supportive team that genuinely values its people.
- Make a direct impact on company success and customer satisfaction.
- Grow your leadership career in an organization committed to excellence and continuous improvement.
- Be part of a team that lives its values every day.
We are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.