What are the responsibilities and job description for the Director of Lodge Restaurants position at Sunriver Resort?
The Director of Lodge Restaurants will provide oversight and management to The Lodge Kitchen, Owl's Nest, Merchant Trader Café, and Starbucks. They will manage the training of all staff to ensure excellent service standards. The Director of Restaurants will assist in maintaining the AAA Four Diamond Standards.
Responsibilities
- Maintains a commitment to customer service and guest satisfaction
- Manages and provides leadership to the lodge F&B team
- Prepares forecasts and reports and assists in the development of the food & beverage budget
- Oversees the development and execution of new promotions, events, etc.
- Conducts monthly staff meetings to include ongoing training and safety classes
- Collaborates with the culinary team to develop new food menus responsive of the local market
- Responsible for the service standards of the outlets
- Makes recommendations for china, linens, etc.
- Maintains strong knowledge of hospitality trends, especially in food & beverage
- Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
- Develops and implements controls for expense management
- Implements strategies to continually improve revenues
- Leads budget and forecast process for the Lodge F&B team
- Monitors Revinate scores, shares with team and ensures service standards are met
- Assists with the development, training and inspiration of outlets staff for promotion
- Provides prompt follow-up to all guest concerns
- Works with People Services to recruit and hire staff
- Completes all proper new hire and termination paperwork
- Manages lodge F&B storage
- Works closely with the F&B buyer to ensure proper cost control and quality product
- Works with Lodge contract cleaners to ensure proper cleaning and sanitation of facilities
- Works with Starbucks corporate team on licensee compliance
- Recommends discipline and/or termination when appropriate of team members
- Takes a proactive approach to coaching and counseling
- Attends appropriate resort, division and department meetings
- Resolves guest issues promptly and with great care and effectiveness
- Utilizes labor management tools to schedule and control labor costs