Director of Lodge Restaurants

Overview

The Director of Lodge Restaurants will provide oversight and management to The Lodge Kitchen, Owl's Nest, Merchant Trader Café, and Starbucks. They will manage the training of all staff to ensure excellent service standards. The Director of Restaurants will assist in maintaining the AAA Four Diamond Standards.

They will always conduct themselves in a manner which supports the Core Values of Sunriver Resort:Trust, Open & Honest Communication and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Responsibilities

• Maintains a commitment to customer service and guest satisfaction
• Manages and provides leadership to the lodge F&B team
• Prepares forecasts and reports and assists in the development of the food & beverage budget
• Oversees the development and execution of new promotions, events, etc.
• Conducts monthly staff meetings to include ongoing training and safety classes
• Collaborates with the culinary team to develop new food menus responsive of the local market
• Responsible for the service standards of the outlets
• Makes recommendations for china, linens, etc.
• Maintains strong knowledge of hospitality trends, especially in food & beverage
• Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
• Develops and implements controls for expense management
• Implements strategies to continually improve revenues
• Leads budget and forecast process for the Lodge F&B team
• Monitors Revinate scores, shares with team and ensures service standards are met
• Assists with the development, training and inspiration of outlets staff for promotion
• Provides prompt follow-up to all guest concerns
• Works with People Services to recruit and hire staff
• Completes all proper new hire and termination paperwork
• Maintains a safe and pleasant work environment
• Manages lodge F&B storage
• Works closely with the F&B buyer to ensure proper cost control and quality product
• Works with Lodge contract cleaners to ensure proper cleaning and sanitation of facilities
• Works with Starbucks corporate team on licensee compliance
• Recommends discipline and/or termination when appropriate of team members
• Takes a proactive approach to coaching and counseling
• Attends appropriate resort, division and department meetings
• Resolves guest issues promptly and with great care and effectiveness
• Utilizes labor management tools to schedule and control labor costs
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Maintains an up-to-date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude

Qualifications

EXPERIENCE & EDUCATION:

• Two or four year degree in field of choice preferred
• At least five years fine dining food and beverage management experience required
• Prior culinary management experience preferred
• Prior Four or Five Diamond experience preferred

JOB REQUIRMENTS:

• Must have valid driver’s license and meet company driving standards
• Must be at least 21 years of age
• Must possess valid OLCC card
• Must possess valid Food Handler’s card
• Must have excellent leadership skills
• Must be a positive example for staff
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

WORKING CONDITIONS:

• Must be able to stand and walk throughout the shift
• Must be able to occasionally lift and carry up to 25 lbs. at shoulder height and push/pull up to 75 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally