What are the responsibilities and job description for the APPLICATION SUPPORT ENGINEER position at Sunrise?
At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all.
POSITION SUMMARY
This role is responsible for the implementation, integration, maintenance, and support of applications within the Sunrise ecosystem, including workflow automation, release upgrades, resolving application issues to ensure optimal performance and usability for system users, providing root cause analysis, and offering improvement recommendations. The position also acts as a liaison between business users, infrastructure teams, software vendors and end users. Additionally, a certain level of programming and debugging skills will be required to develop queries/reports and address programmatic issues. This is not an application developer role.
Hybrid in office 2 days per week is required so local candidates will only be considered.
ESSENTIAL FUNCTIONS
- Ensure applications are functional, supported, and performant.
- Maintain a high-level of knowledge of Sunrise’s application landscape architecture including application, infrastructure, and database components.
- Demonstrate excellent problem-solving and troubleshooting skills in service of project completion.
- Participate in strategic projects including development and configuration of new and existing applications.
- Partner with business lines to understand how applications figure in critical business processes and work to provide technological solutions in support of those processes.
- Participate in support activities including ticket management and on-call rotation.
- Perform light integration work including API calls and database queries.
- Ability to understand and manage integrations between applications.
- Work with vendors to test and implement application changes.
- Ensure the creation and maintenance of high-quality documentation for the installation and configuration of applications, ensuring usability by other teams
- Provide guidance to the L1 support team in resolving application issues.
SUPERVISORY RESPONSIBILITIES
None
COMPETENCIES
- Sunrise Core Values
- Adaptability
- Communication
- Compliance
- Dependability & Flexibility
- Initiative
- Integrity
- Judgement
- Organizational Skills
- Productivity
- Professionalism
- Quality Service
- Teamwork
- Technical /PC Skills
- Work Quality
EDUCATION & EXPERIENCE
- 2 Year college degree/certificate or business-related field preferred.
- 3-5 years Application Support and Development experience required.
- RDBMS or NOSQL database experience preferred.
- Experience with Salesforce, workflow automation tools, financial applications preferred
- Some experience in .NET or equivalent programming language.
- Experience working in AGILE or equivalent methodology.
- Experience in the financial industry preferred.
- Excellent troubleshooting/problem solving skills required.
- High competency in Microsoft Office applications required.
COMPENSATION AND BENEFITS
Expected starting annual salary range DOQ: $70,618 - $100,882 - $131,147
Eligible benefits include Medical, Dental and Vision insurance, Retirement (401k) savings, Life and AD&D insurance, Short and Long-Term Disability insurance, Paid Time Off (PTO), Paid Volunteer Time Off, Paid Parental Leave, Pet Insurance, FSA and more. Details at www.sunrisebanks.com/about/careers/.
Salary : $70,618 - $100,882
