Training & Development Assistant - Corporate

Sunny Glen Children's Home Job Description

Job Title: Training & Development Assistant 
Department: Training Department
Supervisor: Senior Staff Development Manager
FLSA Status: Non-Exempt
Prepared by: Human Resources Department

Summary
The Training & Development Assistant performs routine to moderately complex training and development assistance work providing support for administrative and coordination functions related to training and development programs at all sites within Sunny Glen Children’s Home. Works under supervision, with limited latitude for the use of initiative and independent judgment. The Training and Development Assistant must have knowledge of training and development procedures and techniques.

Essential Duties and Responsibilities
•    Organizes and prepares materials and supplies for training and development courses, such as notebooks, handouts, flipcharts, projectors, laptops, or other resources.
•    Excellent communication skills, both written and verbal (English & Spanish).
•    Maintains training and development records and equipment.
•    Helps compile reports on training and development programs.
•    Assists in scheduling and registration for training and development courses and conferences, and in preparing and updating course rosters.
•    Review and audit training files & certificates, as well as maintain database. 
•    Assists with coordinating and maintaining a schedule for training and development 
•    presentations.
•    Assists in delivering training in a classroom or in a distance learning or e-learning environment.
•    Crisis Prevention Institute Certification
•    American Heart Association CPR/First Aid/AED Certification
•    American Red Cross CPR/First Aid/AED Certification
•    E-Colors Practitioner Certification
•    Travels across organizational sites required.
•    Adheres to all timeframes & deadlines as per state, ORR, and internal policies and procedures.
•    Learns and abides by internal policies and procedures.
•    Learns and stays within GRO Minimum Standards.
•    TBRI
•    Must abide by Sunny Glen Children’s Home mission of giving nurturing, trauma-informed care to children from difficult backgrounds.
•    Possess sensitivity to the resident's cultural and socio-economic characteristics.
•    Be a positive role model for minors in care.
•    Strong organizational skills.
•    Provide administrative support to the Training and Development department
•    Supports the implementation and coordination of employee training programs
•    Employer retains the right to change or assign other duties to this position.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations.

Business Acumen - Understands business implications of decisions; aligns work with strategic goals.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Completes work in a timely manner.

Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly.

Educational and/or Experience 
Experience in training and development assistance work. Bachelor’s degree required. 
Bachelor’s degree in behavioral science preferred.

Language Skills 
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Mathematical Skills 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent

Certificates, Licenses, Registrations 
Valid Texas Driver's License with an excellent driving record
Have a record of tuberculosis screening showing the employee is free of contagious TB.
CPR/First Aid, 15-passenger van, CPI, TBRI, case management software, Paycom, and other DFPS-mandated training (training offered on the job).
E-Colors Practitioner, Crisis Prevention Institute (CPI) Instructor, CPR/First Aid through American Heart and American Red Cross, Universal Human Trafficking Prevention Trainer (Identified Trainer for T3C Providers), OSHA 30-hours General Industry Safety and Health.

Physical Demands  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this Job, the employee is regularly required to stand; walk;
stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use
hands to handle materials, or utilizing training technology such as a remote clicker for presentation. The employee is occasionally required to sit; climb or balance and taste or smell. The employee may need to exert up to 25 pounds of force and occasionally be able to perform a physical hold on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion. The employee must be able to focus on the task at hand.

Work Environment  
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment. 
Notes
All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children’s Home is recognized.

Sunny Glen is an Equal Opportunity Employer (EOE) and complies with all applicable federal and state employment laws. Employment decisions are based on qualifications, merit, and business needs.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Educational and/or Experience

Experience in training and development assistance work. Bachelor’s degree required.

Bachelor’s degree in behavioral science preferred.

Salary : $47,944 - $50,000