Help Desk Technician

Sunnen Products, with 14 global locations and over 700 employees celebrated its 100-year anniversary in 2024. This industry leader manufactures machines and consumables used in the honing process by a wide range of industries with blue-chip customers throughout the globe. Known for its quality, precision, and efficiency, Sunnen's products are the brand of choice. Acquired in 2023 by P4G, a leading Private Equity Firm, Sunnen is positioned for future growth. This is a great opportunity to join a growing company that is going through change. This critical role is instrumental in our growth plans to establish and build a strong global information technology infrastructure. The position is key in building and maintaining high performing global information systems that drive profitable, controlled, and sustainable growth at Sunnen, while demonstrating uncompromising integrity, respect, commitment to teamwork, and relentless drive to add value.

Position Summary: Sunnen is seeking a proactive and customer-focused Help Desk Technician to join our IT team. This is a full-time, on-site role responsible for providing front-line support to employees, ensuring that all hardware, software, and system issues are resolved promptly and professionally.

Essential Functions Of The Job

The Help Desk Technician will be responsible for delivering results that include the following:

• Provide first-level technical support for desktops, laptops, mobile devices, printers, and other IT-related equipment.
• Respond to help desk tickets, phone calls, and in-person requests from internal users across various departments.
• Diagnose and resolve hardware/software issues, escalating when necessary.
• Set up and maintain user accounts, permissions, and access rights in Active Directory and other systems.
• Install, configure, and update software applications and operating systems.
• Assist in onboarding and offboarding processes, including device preparation and returns.
• Maintain accurate records of issues and resolutions using the IT ticketing system.
• Support audio/visual equipment and conference room setups as needed.
• Collaborate with other IT team members to ensure high quality service and system uptime.
• Follow and contribute to IT documentation and standard operating procedures.
  
  

Position Qualification Requirements

• Minimum of 2 years of experience in a help desk or technical support role.
• Proficiency with Windows OS, Microsoft Office 365, and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with Active Directory, remote support tools, and ticketing systems.
• Strong interpersonal and communication skills with a focus on customer service.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• High school diploma or equivalent required; associate degree or technical certification (e.g., CompTIA A , Microsoft) preferred.
  
  

Preferred Qualifications

• Experience with Linux and Raspberry Pi
• Experience with Oracle EBS
  
  

Sunnen offers a wide variety of benefits for our employees, such as:

• Competitive Insurance Coverage, eligible on the first of the month after hire date:
• Medical (PPO and High Deductible Plan with Employer HSA Contribution)
• Dental
• Vision
• Life and AD&D
• Accident
• Critical Illness
• Hospital Indemnity
• 401(k) Eligibility with Employer Match
• Company Paid Benefits:
• Group Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Employee Assistance Program
• Competitive Vacation Policy
• Weekly onsite Nurse Practitioner and Chiropractor
• Tuition Reimbursement
• Paid Plant Closure Between Christmas and New Year's Day
  

We require a background and SSN check, drug test, and physical for pre-employment.