Sales Support

Position Summary:

The Sales Support role is a dedicated sales-focused position responsible for supporting the sales function through order tracking, customer communication, data integrity, and systems support. This role works closely with Sales Leadership and cross-functional teams to ensure accurate information flow, timely customer updates, and reliable sales data.

Key Responsibilities:

Sales Operations & Tracking

• Manage orders, shipment, and sample tracking to support accurate and timely sales execution.

• Assist with documentation including releases, Certificates of Analysis (COAs), and sample requests.

• Coordinate closely with operations, production, logistics, and quality to align on sales commitments.

Customer Communication

• Communicate production updates, order status, and fulfillment information to customers in a clear and professional manner.

• Ensure all customer inquiries receive a response by end of day; when answers are pending, proactively communicate status updates.

• Maintain a strong customer-service mindset while balancing internal operational realities.

CRM / ERP & Data Integrity

• Maintain accurate, up-to-date data within CRM and ERP systems, including data entry, validation, and reporting support.

• Support sales reporting and data visibility to ensure leadership has reliable information.

• Assist in standing up, maintaining, and improving CRM workflows, including support with data migration and ongoing system upkeep.

Sales planning and process support

• Participate in sales planning, forecasting, and cadence meetings.

• Support process improvements and system enhancements specific to the sales workflow.

• Assist with special sales projects and initiatives as directed by Sales Leadership.

General Expectations

• Be highly adaptable and proactive.

• Demonstrate strong organizational skills and attention to detail.

• Act as a self-starter, capable of managing competing priorities independently.

• Maintain stable performance and emotional control when faced with opposition, pressure, and/or stressful conditions.

• Maintain the highest level of confidentiality regarding sensitive information and discussions.

• Promotes and contributes to the idea of a positive prospect for the future of the company.

• This role may require flexibility to meet sales and customer demands.

• Overtime may be required during peak periods.

Required Skills & Qualifications:

• Proficiency with CRM and ERP systems (experience in produce or similar industries preferred).

• Strong computer skills, Excel, Word, Outlook.

• Excellent written and verbal communication skills.

• Strong customer service focus.

• Ability to work cross-functionally with multiple teams.

• High level of organization and follow-through.

• Strong Project Management skills, to assist in managing and overseeing special projects and initiatives as directed.

• Ability to thrive in a dynamic, fast-paced environment.

Preferred Qualifications:

• Sales support or administrative experience, ideally in produce, agriculture, or related sales environment.

• Experience supporting sales teams with reporting, customer follow-ups, and order coordination.

Other Duties

Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

We are an equal opportunity employer committed to fostering a culturally diverse organization. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodation to qualified individuals with disabilities, as needed, to assist them in performing their essential job functions.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25