What are the responsibilities and job description for the Senior IT Technician position at sunday?
👋 About Us
We heard you might be looking for a new opportunity! sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech startup in the restaurant space that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you.
💼 About The Role
As a Senior IT Technician, you will play a critical role in ensuring the seamless integration and support of our payment platform within restaurant environments, while also handling broader IT technical tasks. This role is ideal for a technically versatile individual who thrives in a service-oriented environment and is adept at finding solutions independently. You will work closely with our Operational team, assisting them during onboarding phases, while also being the primary contact for internal IT topics and technical issues.
🔥 Key Responsibilities
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)
We heard you might be looking for a new opportunity! sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech startup in the restaurant space that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you.
💼 About The Role
As a Senior IT Technician, you will play a critical role in ensuring the seamless integration and support of our payment platform within restaurant environments, while also handling broader IT technical tasks. This role is ideal for a technically versatile individual who thrives in a service-oriented environment and is adept at finding solutions independently. You will work closely with our Operational team, assisting them during onboarding phases, while also being the primary contact for internal IT topics and technical issues.
🔥 Key Responsibilities
- Handle technical onboarding tasks related to integrating our payment platform within restaurant environments and third-party systems
- Coordinate with technical stakeholders (internal and external) to configure networks, APIs, and devices for platform compatibility
- Manage internal and external IT infrastructures, including our MDM platform, network configurations, certificates renewals, and remote troubleshooting
- Provide support and perform log analysis for platform-related and IT-related incidents (Datadog, API logs, terminal/device logs)
- Maintain our POS labs, sandbox back-of-house environments, and hardware terminals
- Support and train the OPS team on IT and onboarding tooling and procedures
- Write internal and customer-facing documentation to ease onboarding and empower teams or merchants to self-troubleshoot
- Collaborate with engineering teams to help design and improve troubleshooting tools and automation systems (some merchant-facing)
- Participate in IT and infrastructure-related decision-making alongside product and engineering stakeholders
- 5 years in a technical role, ideally in IT support, infrastructure, or systems administration
- Experience managing SaaS environments and devices (e.g. MDM, SSO, Google Workspace, networking tools)
- Experience with log analysis (Datadog or equivalent) and diagnosing API or system issues
- Good knowledge of REST APIs and how to troubleshoot them (Postman or equivalent)
- Understanding of POS systems is a big plus (e.g. Aloha, Simphony)
- Experience handling network configs, and hardware/software integrations
- Strong problem-solving skills
- Experience in training or supporting non-technical teams
- Autonomous and solutions-oriented mindset
- Speaking French is a plus
- Competitive salary and company performance bonus
- Stock options
- Unlimited PTO
- 100% health coverage for you and your children
- A lot of responsibilities and opportunities to grow (also internationally)
- Share your story: Application with resume and questions
- Let's get to know each other through an interview with hiring manager
- Amaze your future colleagues with a technical interview
- Meet with people from other departments and understand our culture
- Offer: we want you
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)
