What are the responsibilities and job description for the Customer Service Representative position at Suncoast Gymnastics Academy?
As a Customer Success Team Member (Receptionist) at Suncoast Gymnastics Odessa or Wesley Chapel, you will play a crucial role in creating a positive first impression for our athletes, families, and visitors. You will be the friendly face at the front desk, ensuring a seamless and delightful experience for everyone who walks through our doors.
Responsibilities:
Front Desk Operations: Greet and assist visitors, athletes, and parents with a warm and friendly demeanor.
Manage phone calls, inquiries, and provide accurate information about our programs and services.
Maintain a tidy and organized front desk area.
Customer Support: Assist with customer inquiries, resolving issues, and providing information about classes, schedules, and special events.
Ensure a positive customer experience by addressing concerns promptly and professionally.
Registration and Check-In: Facilitate the registration process for new and existing athletes.
Manage check-ins for classes, events, and other activities.
Communication: Keep families informed about upcoming events, schedule changes, and any relevant updates.
Communicate effectively with coaches, directors, and other team members to ensure smooth operations.
Administrative Support: Assist with basic administrative tasks, including data entry, filing, and maintaining records.
Support the coordination of special events and activities.
Job Type: Part-time
Pay: $14.50 - $16.00 per hour
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $15 - $16