What are the responsibilities and job description for the Case Manager - FACT position at Suncoast Center?
Suncoast Center is Where Good Changes Happen
For over 80 years, Suncoast Center has been providing emotional wellness services to individuals and families. Our employees thrive in an environment where diversity and inclusion are a priority. We pride ourselves on supporting the growth and development of our staff, including continuing education and a supportive team environment.
We support community members who are at most risk for long-term psychiatric hospitalizations. This multidisciplinary team provides a wrap-around approach to support adults with severe and persistent mental illness. We meet clients in their homes and neighborhoods, with the goal of helping them to maintain stability and be successful within the community.
Shift Schedule:
Monday-Friday 10:30am - 7:00pm. Must be available for weekend rotation shift of Saturday - Sunday 8:00am-4:30pm.
Case Manager Responsibilities and Competencies include:
- Collaborate with clients with severe and persistent mental illness to develop realistic, effective, and measurable treatment plan goals and objectives, with appropriate time frames
- Use of solution-oriented intervention strategies and principles of recovery, as well as respectful and competency-based language and interaction with clients, their families, and other support networks
- Ensure that clients have basic needs met, including housing, legal advocacy, medical/dental services, financial support, activities of daily living skills, vocational assistance, leisure activities, substance abuse treatment and other services on their individualized treatment plan
- Assist clients in managing their physical and mental health, connecting them to services and benefits, and overcoming barriers to these services and benefits.
- Complete and maintain documentation in a timely and accurate manner, within agency and program standards
- Participate in 24/7 on-call response system to provide crisis intervention as requested
- Participate in daily team meetings, individual and group supervision, and organizational meetings, updating program staff on client progress and concerns
- Coordinate with client’s family members and other community supports to ensure needs are met
- Deliver medications to clients as needed
- Maintains productivity level in accordance with agency standards
- Demonstrate consistent excellence in clinical skills
- Accomplishes individual goals
- Other job duties as assigned
Minimum Qualifications and Position Requirements:
- Education: Bachelor’s degree in Social Work, psychology or related human service
- Experience: At least one year experience with individuals with a severe and persistent mental illness. Excellent clinical skills with a recovery orientation.
- Must be 21 years of age.
- Negative Drug Screening prior to hire and throughout employment.
- Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually, along with DCF Level II prior to hire and as required by DCF
- Clear Florida Driver’s License Motor Vehicle checks prior to hire and annually with acceptable driving record throughout employment. Must possesses reliable vehicle, valid registration, and valid vehicle insurance.
- Computer Literate
Working Conditions:
- Exposure to extreme heat and humidity during the summer months
- On-call covering nights, weekends, and holidays, as requested
- Schedule may be irregular, based on client availability
- Work is primarily off site in client’s homes and community locations
- Required to drive own car and/or company vehicle. Must meet established insurance requirements.
Benefits & Perks:
Health & Wellness
- Medical, dental, and vision insurance with 0 copy for Teledoc Appointments
- EAP Supports
- Company Paid Basic Life, Accidental Death and Dismemberment, and Long term Disability
- Options to secure additional Life/AD&D as well as short term disability
Work-Life Balance
- Paid time off 10 company paid holidays
Growth & Development
- Professional development options through our Learning Management System and live trainings
Other Perks
- 403b with up to a 5% company match
Monthly Social Committee Events
Suncoast Center, Inc is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use.
All positions require a screening through the Clearinghouse. This site was implemented under the directive of House Bill 531 (2025). https://info.flclearinghouse.com/
All case management roles will go through credentialing process.