What are the responsibilities and job description for the Quality Process Engineer position at SUNBELT SOLOMON SERVICES, LLC?
The Quality Process Engineer ensures that the organization’s products and services meet company quality requirements, while also complying with customer and regulatory standards for quality, safety, and reliability. The primary focus is on ensuring customer satisfaction by addressing quality concerns and driving quality improvements based on closed-loop feedback systems. Key responsibilities include utilizing data regarding product factor and field performance to drive enterprise-wide quality improvement processes, conducting audits, resolving quality issues through root cause analysis, and developing in-process quality standards. This role also emphasizes collaboration with cross-functional teams to ensure quality-related activities align with organizational goals.
- Analyze production processes to identify inefficiencies and recommend improvements to enhance product quality and reduce costs.
- Leverage advanced statistical tools to analyze product and process data, generating actionable insights for quality improvement.
- Develop dashboards and reporting tools to visually communicate key quality metrics and trends to stakeholders.
- Collaborate with the Continuous Improvement team to implement process improvements aligned with Lean and Six Sigma principles.
- Conduct periodic audits of in-process quality checklists, forms, and documentation to ensure compliance with standards.
- Assist in the creation and maintenance of in-process quality standards that meet or exceed customer expectations.
- Lead the analysis of warranty claims to identify root causes and trends, implementing corrective actions to address recurring issues.
- Collaborate with suppliers to ensure their processes meet quality standards, conducting supplier quality audits as necessary.
- Develop and deliver training programs for staff to ensure adherence to quality processes and standards.
- Maintain and update policies, procedures, and standard work instructions as required.
- Assist in preparing for external audits and certifications (e.g., ISO, AS9100).
- Support quality-related activities in conjunction with cross-functional teams, including Manufacturing, Engineering, Purchasing, Supply Chain, and Customer Service.
- Develop clear, concise, and accurate documentation, including policies, procedures, and standard work instructions.
- Create technical training materials, SOPs, and visual guides for process and quality improvements.
- Translate complex technical concepts into user-friendly documentation for cross-functional teams.