Field Service Coordinator

Sunbelt Solomon is a leading provider of electrical power solutions, specializing in transformer manufacturing, distribution, and lifecycle services. With a strong commitment to safety, reliability, and sustainability, we support industries across North America with innovative, customer-focused energy solutions. Our family of companies includes subsidiaries such as Power Solutions Group, enabling us to deliver comprehensive, end-to-end support for our customers’ power infrastructure needs. We are driven by teamwork, integrity, and a shared dedication to powering progress in the communities we serve.

Position Overview

The Field Service Coordinator plays a vital role in supporting electrical testing projects by ensuring smooth scheduling, accurate documentation, and strong communication between clients, technicians, and internal teams. This position helps maintain compliance with IEEE standards, safety regulations, and customer expectations while contributing to efficient and successful project execution.

Key Responsibilities 

• Schedule field service (FS) jobs in Salesforce (SFL), coordinating customer appointments, technician availability, equipment, and materials.
• Manage work orders—including purchase orders, drawings, estimate forms, and job site photos—using tools such as PowerDB, Salesforce, and Microsoft Office Suite.
• Maintain consistent, professional communication with clients regarding schedules, responsibilities, and project updates.
• Coordinate labor, transportation, and material deliveries to ensure technicians and equipment arrive on site as scheduled.
• Monitor project progress, update schedules, and provide status reports to the Project Manager and Operations Manager as needed.
• Prepare technical reports and maintain detailed project logs to support accurate and timely reporting.
• Identify and implement process improvements to enhance project efficiency and effectiveness.