What are the responsibilities and job description for the Client Support Manager position at Sunbelt Merchant Group?
About Us:
Sunbelt Merchant Group is a dynamic marketing consulting firm specializing in strategic growth solutions for convenience stores and local businesses. We are committed to empowering independent merchants with innovative programs and exceptional service. As we grow our presence in the Dallas-Fort Worth area, we’re looking for a customer-first Client Support Manager who’s passionate about building relationships, solving problems, and delivering exceptional service to our clients.
Position Overview:
As a Client Support Manager at Sunbelt Merchant Group, you’ll be the trusted face of our brand in your region — building strong relationships and delivering exceptional service to business owners, decision-makers, and vendor partners. You’ll be a skilled problem-solver and a customer service champion, helping clients navigate challenges, implement our programs, and unlock new opportunities. Your ability to anticipate needs, offer solutions, and follow through will drive long-term satisfaction, loyalty, and growth.
Key Responsibilities – Client-Focused, Service-Driven:
- Manage a defined territory across the DFW area, visiting clients (convenience store owners/decision makers) and vendor/supplier partners regularly to provide in-person support
- Build and maintain strong, service-oriented relationships with store owners and operators to ensure ongoing satisfaction and trust
- Deliver hands-on training and personalized support for Sunbelt’s tools, services, and programs to help clients operate more efficiently
- Act as the go-between for clients and internal teams, ensuring clear communication, smooth program execution, and timely problem resolution
- Actively identify and engage non-member, independent convenience stores within the territory, present the value of our programs, and generate qualified leads for the Business Development Manager to convert into new partnerships
What We Offer:
- Starting Salary: $60,000 annually
- Company iPhone and iPad provided upon hiring
- Company Car & Credit Card provided after a 120-day training and evaluation period
- Travel Reimbursement (during 120-day training and evaluation period)
- All Major/Federal Holidays off
- Annual Bonus
- Opportunities for Advancement
Requirements:
- Minimum 3 years' experience in the convenience store and/or beverage industry required.
- Strong communication and interpersonal skills
- Self-motivated, goal-oriented, and comfortable working independently in the field
- Strong time management and organizational skills
- Willingness to travel extensively within the Texas market
- Valid driver’s license and clean driving record
- Professional appearance and demeanor
- Able to legally work in the US
- Minimum of 3 references required
How to Apply:
Please submit your resume and a brief cover letter outlining your experience and why you're a great fit for Sunbelt Merchant Group. HR will contact qualified candidates.
Join a team where your hard work is valued and your impact is real. Apply today to grow with Sunbelt Merchant Group!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Experience:
- Customer relationship management: 3 years (Required)
Willingness to travel:
- 75% (Required)
Work Location: On the road