Client Support Specialist

Position Summary and Primary Duties

Under the direction of the Program Manager and oversight of WCET and its funders, provide client-centered and trauma informed care, including advocating and promoting public awareness regarding domestic violence and sexual assault.

Essential Duties

· Answer and respond to 24-hour hotline offering safety planning, problem solving, resources, and assistance with client’s immediate needs.

· Utilize active listening skills and quality telephone crisis intervention and complete the necessary documentation.

· Identify and address the needs of domestic violence and sexual assault survivors for support services in the service area.

· Assist with office tasks such as data entry, office upkeep, client purchases, client closet supplies, SOS kits, and other administrative duties assigned.

· Assist with ordering, organizing, and managing the Rotary Resource Room.

· Design and maintain breakroom calendar display, including staff birthdays and special events.

· Coordinate and distribute birthday recognition gifts for staff.

· Determine shelter eligibility and/or the immediate needs of caller including, but not limited to law enforcement, MHMR, CPS, APS, etc. or other appropriate referral.

· Schedule outreach appointments for the soonest available time. Ensure appointments are scheduled with the appropriate outreach office and advocate, and that the advocate has been notified.

· Arrange and/or provide emergency transportation for eligible callers to access shelter services.

· Provide SANE on-call coverage in accordance with on-call guidelines when scheduled.

· Complete required paperwork and data entries by the next business day to document services provided.

· Continually improve skills/knowledge related to job duties by attending appropriate workshops, seminars, trainings, and conferences as directed by the Director of Programs.

· Participate in Sexual Assault & Domestic Violence Awareness month’s activities and promotion of public awareness issues related to sexual assault and domestic violence.

· Comply with standards issued by WCET and its funders.

· Model healthy and positive relationships within the agency and other community partners to ensure optimal utilization of resources and efficient management of the program.

· Develop and maintain relationships with organizations, agencies, and other referral resources that provide services to victims of domestic violence and/or sexual assault.

· Attend and participate in agency staff meetings and other agency functions.

· Check work email every business day and provide timely responses.

· Some evenings and weekends are required.

· All other duties as assigned.

Minimum Qualifications

· Experience in the field of social/human services or administrative work required.

· Bachelor’s Degree in related field or combination of social services experience and education preferred.

· Bilingual preferred.

· Compassionate and client focused.

· Ability to perform phone and computer functions (e.g. MS Office, data software, etc).

· Strong verbal and written communication skills.

· Team player.

· Ability to travel to all counties within WCET service area.

· Ability to work occasional nights and weekends, as needed.